Student Support Officer

2 weeks ago


East Sheen, Greater London, United Kingdom Cambridge Education Group Full time
Who are we looking for?
We are seeking a Student Support Officer to join our Campus Services centre in collaboration with University of Hull. The position is full-time and permanent.

Based at The University of Hull London Study Centre, the Student Support Officer plays a crucial role in ensuring an exceptional student experience and actively engaging with the student community.

The primary responsibility of the role is to support student administration from pre-arrival to progression, including pre-arrival information, enrolment, induction, visa maintenance processes, and student engagement.

A significant aspect of the role is ensuring compliance with various external regulations from authorities such as UKVI, QAA, CEG, and The University of Hull.

Kindly note that interviews and job offers for shortlisted candidates may occur before the application deadline. We advise interested candidates to submit their applications promptly.

Key responsibilities as a Student Support Officer:

  • Coordinating dual enrolment of students in alignment with UoH and CEG processes
  • Administering visa-related documentation in accordance with UoH procedures
  • Supporting student service induction activities
  • Ensuring student engagement through social and cultural activities
  • Monitoring student attendance and addressing concerns
  • Acting as a point of contact for student welfare
  • Liaising with colleagues and external parties as necessary

Key specifications we are seeking:
- HND or equivalent experiential learning
- Customer-focused work experience
- Data handling experience
- Experience with international students (preferred)
- Education sector experience (preferred)
- Ability to work independently
- Strong attention to detail
- Excellent interpersonal and communication skills

About our partnership with the University of Hull
The University of Hull London Study Centre is a new Higher Education facility opening in Bloomsbury in 2024. The center, a collaboration between the University of Hull and Cambridge Education Group, will offer a range of postgraduate programs upon launch.
The University of Hull, with a rich academic heritage, values academic excellence and transformative research. The institution holds the esteemed TEF Gold standard for teaching, with its Business School accredited by AMBA and AACSB.

Why choose to work here?
- Collaborative team environment focused on enhancing student outcomes
- Personal growth opportunities while supporting student development
- Respected global education organization offering a friendly work culture
- Access to supportive colleagues and flexible experts aiming to help learners excel

Benefits:
- Private Medical Insurance
- Life Assurance cover
- Perkbox with a variety of discounts
- Salary sacrifice car leasing Scheme
- Salary sacrifice Cycle to Work scheme
- Salary sacrifice Technology Purchasing Scheme
- Employee Assistance Program (EAP) providing support and dedicated Mental Health & Wellness Champions
- Discounted rates on Master's degrees with CEG Digital Partner Universities
- Pension benefits including a salary sacrifice pension scheme
- Enhanced holiday entitlement of 25 days plus U.K bank Holidays
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