Data Centre Facility Manager

1 week ago

Slough, Slough, United Kingdom Rackspace Full time

Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies.

We've evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience from first consultation to daily operations.

Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.

The Data Center Facility Manager is responsible for leading a 24x7x365 team of 11 DC Facility Engineers in the operation and maintenance of all electrical, mechanical,life safety and monitoring equipment within the Data Center Facility.

This equipment supports mission-critical servers and is expected to maintain 100% customer uptime.
Successfully manage all aspects of shift projects, including solution, coordination of resources, vendor negotiation, project execution, and communication.
Oversee the performance of his/her team. Provide consistent, timely employee performance feedback with a focus on employee development.
Troubleshoot electrical and mechanical data center infrastructure enabling the quick identification of root cause solutions to technical problems.
Communicate technical activities relating to the facility, its assets, and their operation to relevant parties.
Facilitate Root Cause Analysis (RCAs) to ensure the recurrence of issues or incidents are eliminated.
Manage the scheduled maintenance of electrical, mechanical, life safety and monitoring equipment.
Approve detailed maintenance plans in accordance with Rackspace Technical Change Management guidelines.
Oversee and be proficient with the monitoring equipment and other critical systems.

Effectively lead Incident Management efforts communicating the status to all levels and resolving the issue in a timely fashion.

Review building logs and maintenance records on an ongoing basis and undertake visual checks and tests of all electrical, mechanical, life safety and monitoring equipment.

Supervise external contractors undertaking specialized maintenance and inspections to ensure the quality of work is maintained.
Adhere to company security policies and procedures, including health and safety, and local governing requirements as directed.
Ensure meticulous 5S and housekeeping practices are upheld.
Oversee team communication which includes communication amongst themselves, other shifts, other departments, and leadership.
Key Performance Indicators
Effective project management leads to the successful completion of shift projects.
Performance improvement or risk mitigation leads to improved data center uptime resiliency.
Detailed and effective SOPs lead to the efficient and reliable performance of the infrastructure operation.
Following established EOPs the shift is able to return critical equipment to service providing 100% customer uptime.
Clear, concise and accurate technical communication of facility related events is delivered to the shift.
Effective Incident Management allows leadership to maintain confidence in the Data Centre and Engineering team.
Shift assigned Data Center engineering spaces are clean and organized with specific areas demarcated for all moveable items.
Experience of managing and leading a team of Data Centre Facility Engineers
Previous experience with the electrical, mechanical, life safety and monitoring equipment maintenance within data centre or other critical environments
Electrical or Mechanical engineering qualifications
Advanced knowledge of HVAC, HV and LV switch boards, Transformers, Chillers, BMS (Trend), Fire Alarms, Sprinkler systems, UPS, Lead acid batteries, RACU HV Generators PDUs and RPPs and PLC Network Systems
Ability to problem solve and drive root cause analyses.
Knowledge of Health and Safety at work acts, ie method statements, risk assessments.
IT literate
Proficient knowledge in the use of Microsoft Office
Knowledge of Building Automation and Power Management Systems.
Knowledge in accessing and managing Work Permits and Risk Assessments.
Demonstrated ability to consistently provide FANATICAL support.
Due to the 24x7 operation of the facility, must be able to work a flexible work schedule. May include nights, weekends, and holidays.

Data Center Engineers (daily:
direct reports)
Data Center Senior Engineer (daily: direct manager)
Data Center Engineering Manager (weekly: manager)
Data Center Operations Shift Lead (weekly: interdepartmental counterpart)

External Contractors (varies :
supervision and oversight of works undertaken)
#We combine our expertise with the world's leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology

And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe.

We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic.

If you have a disability or special need that requires accommodation, please let us know.
#

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