Flexible Support Officer

1 week ago

Oxford, Oxfordshire, United Kingdom A2Dominion Housing Group Ltd. Full time

Flexible Support Officer

6 Collins St, Oxford

GBP 23, ,057.00 per annum

Permanent Full Time 35 hours per week

About us
A2Dominion is a residential property group with a social purpose to improve people's lives.

While we take a commercial approach to housebuilding, we reinvest all our profits into building more new homes and supporting the communities in which we work.


We're a strong player in our field and we're part of the G15, a group of the largest housing providers in London.

We're proud of our commitment to our customers.

About the Role


A flexible support officer within our Domestic Abuse Service will support clients, within refuge and places of safety provision, within outreach, delivering group work and answering enquiries through the Domestic Abuse Service helpline.

Working closely with external agencies such as the Police and other agencies is key to this role as is advocating on the client's behalf, as well as referring on to other agencies for further support.


Key Responsibilities

  • To take referrals and carry out needs assessments of prospective clients, liaising with police, health professionals, other agencies and colleagues as appropriate. This can be whilst working on the helpline or working within refuge or places of safety provision.
  • To ensure that prospective and current clients are fully aware of the support available, their financial obligations, rights and responsibilities under their tenancy/occupation arrangements and all related procedures.
  • To deliver high quality support to clients living in our accommodation and for up to 3 months after move on (where required by the service), enabling them to sustain their tenancy and promoting independence, freedom and choice.
  • Working jointly and cohesively with housing management teams to give the best possible service to those that we are supporting.
  • Help clients when living in our accommodation in facilitating moveon to suitable accommodation.
  • Support clients via our access and helpline, over the phone and in a face to face context.
  • To agree and review client Independent Living Plans and Risk Assessments on a regular basis and deliver contracted hours of support achieving the required outcomes.
  • To deliver the support identified in an Independent Living Plan through regular personal contact as appropriate, taking follow up action as required.
  • To design and deliver structured support to groups as appropriate to the service specification and/or local need.
  • To liaise with internal departments and outside agencies and contacts where appropriate in order to ensure the delivery of support and act as advocate where necessary.
  • To liaise with partner agencies and other key stakeholders as appropriate to ensure that good communication and cooperation is maintained.
  • To report any concerns relating to safeguarding of vulnerable people using the correct procedures, attending case conferences such as MARAC, MATAC and other meetings as required.
  • To ensure that all relevant documentation and records are completed and submitted in an accurate and timely manner.
  • Support the Group's Domestic Abuse Housing Alliance (DAHA) accreditation process.
  • Be an ambassador for domestic abuse services, promoting the ADAS service internally as well as to external partners.
  • To handle complaints and representations in accordance with A2Dominion's policy and undertake any necessary investigations.

More about you:

  • Educated to GCSE level or equivalent
  • Basic MS Office skills and willingness to learn new systems
  • Strong organizational and multitasking skills with the ability to prioritise tasks effectively
  • Excellent communication and interpersonal skills with the ability to remain calm under pressure
  • Ability to work independently and as part of a team, showing initiative and problem solving capabilities
  • Experience in a similar customer facing role


Whatever the role, we want you to bring your knowledge and experience to play your part in improving people's lives.


Choosing us is easy

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits.

For this role, these include:

  • 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
  • Up to 8% contributory pension
  • Flexible working
  • Investment in your learning and development.
A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will: actively look to attract and recruit disabled people, provide a fully inclusive and accessible recruitment process, offer an interview to disabled applicants who meet the minimum criteria for the job, be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do t

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