Sales Administrator

1 week ago

Stirling, Stirling, United Kingdom Integrated Graphene Full time

Sales Administrator
Integrated Graphene is looking for a Sales Administrator to join their expanding Sales team. The Sales Administrator will be focused on ensuring that customers have an excellent experience when engaging with IG.


This is an excellent opportunity to work in a high-growth environment with a fast-paced and collaborative culture where you will work to deliver excellence to our customers by engaging them with our technology and solution focused approach.


Your purpose in the Role:


The role holder's primary responsibility is to support the sales team by ensuring a smooth sales process from start to finish.

You'll handle tasks such as processing orders, maintaining accurate records, liaising with customers, and providing after-sales support.

What you will do and how you will succeed:

Sales

  • Sales Administration for a fastpaced and growing sales team
  • Help to coordinate meetings for the Sales team
  • Assist with account profiling and prospecting to generate active qualified leads. Work with crossfunctional teams to gather key information on targeted accounts and validate potential leads

Customer Feedback/Order management

  • Obtain and manage customer feedback through the internal process
  • Lead the coordination of customer enquiries and assist with updating the sales order process, including managing the live communications channels
  • Work in close coordination with the operations team onsite in Stirling to ensure customer service excellence

Events Support

  • Organise and coordinate company attendance and exhibition at events
  • Support sales activities and logistics at events (travel is required)

Marketing

  • Working with the guidance of the Marketing Executive, support the coordination and implementation of marketing campaigns
  • Monitor/maintain the marketing inbox, responding and assigning leads when needed
  • Work with the design team and content editors to generate offline and online tactics
  • Build, implement and manage our external knowledge base, including competitor monitoring

CRM

  • Sales and marketing administration of CRM including data entry
  • CRM management and maintenance
  • Reporting on sales KPI's and activities using CRM dashboards

Administrative tasks across the wider business

  • Carry out any other reasonable tasks to support the successful execution of sales and marketing activities and any other reasonable duties requested by your line manager.
  • We are a scaleup company and we reach out to help in other areas, lending our skills to ensure the Comapny goals are complete

Who we are looking for:

We are driven by data and collaborative relationships, if you consider yourself to have an excellent track record with people in a sales context and embrace the use of tools and software to make your work-life efficient and data driven then please read on for the specifics:

  • Strong communication and organisational skills demonstrated through customer or supplier management
  • Time management and prioritisation skills demonstrated in demanding environments
  • Enjoys and skilled in written communication minute and note taking, snappy summaries
  • Strong verbal communicator demonstrates participating and leading meetings with a variety of stakeholders and sharing findings
  • Ability to respond effectively to the most sensitive inquiries or complaints. Ability to listen empathetically, understand information presented by people with different communication styles and different points of view, and resolve disputes
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Enjoys working in a team with a mixture of office and remotebased team members across the UK, Europe and US
  • Relevant degree within a science or business discipline with experience is desirable enough to demonstrate your skills or capability to adapt
  • We like to see commitment to personal and professional growth, share with us how you have a growth mindset

What we offer:

This role is offered as a full-time position, working hours are 37.5 hours per week. Please talk to us about alternative working arrangements.


In addition to a competitive salary, 33 days annual leave (statutory days included) we offer a matched pension, life insurance and flexible working hours.


We take great pride in being social:

we meet regularly as a Company and as teams, sharing ideas over breakfast or lunch and recognise milestones at a team and individual level.


The role is considered an office-based role but with the flexibility to work up to 2 days working from home per week.

Please talk to us about alternative working arrangements.


We are scaling up rapidly and value our culture, you will shape the company's future innovation capabilities through your ideas and skillset.


  • Work with a diverse, international team on a challenge that will positively impact the world.
  • Join a missiondriven company that's focused on delivering far better and more su

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