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Order Office Assistant
1 week ago
We are investing across all areas of our business with a vision of empowering our customers to live happier, healthier lives.
Our mission is to be the leading player in global wellness chosen by millions as their trusted partner for personalised wellness journeys.
To achieve this goal, we are embarking on a radical transformation.We are recruiting top talent in all areas of our business, from Finance to Digital Marketing, from HR to IT, as well as new functions around Health and Wellness.
We have a fantastic opportunity to join our Order Office team at Burton Distribution Centre as Order Office Assistant to support in fulfilling business needs as we embark on a transformation journey with an ambitious strategy to launch a series of new wellness products and services to customers.
- The Role
Key Responsibilities:
- Processing daily sales orders for up to 1,000 stores per week
- Maintaining transactional order integrity and accuracy from creation through to receipt in to store
- Processing orders and credits with amendments, addons and cancellations
- Ensuring an auditable process is followed at all times
- Dealing with discrepancies promptly and efficiently
- Working within a team and understanding prioritization and escalations
- Ensuring we work together to achieve our besteffort KPI performance
- Understanding inventory and cost transactional procedures
- Supporting our store colleagues with enquiries and expediting issues
- Our marketplace is local UK, Ireland and Globally International
Location:
Office based at Burton Distribution centre, Vitality House, Burton upon Trent, Burton-on-Trent DE14 2WP
- The Person
Key Requirements:
- Good knowledge and high skill set in using MS Office, particularly Excel will be expected, and along with Order Management Systems experience will be advantage.
- Excellent organisational skills with an ability to manage multiple tasks and deadlines in a fastpaced environment.
- Strong verbal and written communication, with strong time management skills
- Track record of working independently
- High attention to detail needed, to produce work to a consistently high standard
- Determined, agile and tenacious with an ability to work well under pressure in a fastpaced role.
- Optimistic and openminded to change.
- Experience of using promotions or pricing systems within another retailer would be advantageous.
- Good level of numerical and analytical skills with a keen eye for detail
- Customer focussed everything we do is to support our store colleagues and ultimately our customers.
- Positive, resourceful and an energetic team worker
- Able to build relationships with internal multidiscipline teams.
- What we offer
Our Benefits for this role include, but not limited to:
- H&B Employee Discount
- 25%
- Pension company contribution
- Exclusive benefits, free advice and savings from a range of retailers and providers
- And many more
We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace.
In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues unique and varying experiences, backgrounds, identities and cultures - I am me, we are H&B.
LI-MD1 #LI-HybridDivision:
- CommercialCity:
- Burton on TrentCountry:
- UK
Job Type: - Full TimeNumber of Hours:
- 37.5Contract Type:
- Permanent
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