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Support Analyst
1 week ago
Contract Type:
Contract (permanent afterwards)
Day rate:
£185 per day
Join one of the UK's biggest retail & commercial banks
Provide critical IT support for a leading financial institution
Demonstrate your excellent communication and problem-solving skills
Our client, a leading retail and commercial bank in the UK, is seeking a fluent German speaking Technology Support Analyst to join their team in Leeds or Edinburgh on a contract basis, which will then switch permanently afterwards.
The Technology Support Analyst will play a crucial role in providing critical IT support to the bank's business areas, ensuring minimal disruption to their services by effectively managing and resolving technology issues.
Handle critical issues and complaints in a fair and objective mannerDemonstrate excellent communication skills in German and English
Understand IT Service Desk processes & procedures, including critical metrics
Prioritise technology issues in a high-stress environment with minimal direction
Coach and support colleagues, communicating ideas and information effectively
Excellent German listening, written, and verbal communication skills
Understanding of IT Service Desk processes & procedures, including critical metrics
Understanding of the business areas supported and associated critical systems
Ability to coach and support colleagues, tailoring communication to the audience
Focus on results and delivery, consistently meeting and exceeding quality standards
Sophisticated diagnostic and analysis skills
Efficient in planning own work, balancing priorities and ensuring alignment to standards
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Support Analyst
1 week ago
Leeds, Leeds, United Kingdom ea Change Full time £185Bilingual German speaking Technology Support Analyst - Leading UK Retail & Commercial BankContract Type:Contract (permanent afterwards)Day rate:£Join one of the UK's biggest retail & commercial banksProvide critical IT support for a leading financial institutionOur client, a leading retail and commercial bank in the UK, is seeking a fluent German speaking...
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