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GP Receptionist

3 months ago

Mansfield, Nottinghamshire, United Kingdom Roundwood Surgery Full time

Job Title: Experienced Medical Receptionist at Roundwood Surgery

Company: Roundwood Surgery

Roundwood Surgery is excited to announce an opportunity to join their reception team We are looking for an Experienced Medical Receptionist to join our friendly GP Practice in Mansfield, with a branch surgery site at Forest Town. Experience in General Practice or NHS work is a plus, but don't worry if you lack it, as we provide training for the right candidate.

If you are confident, have excellent communication skills, are highly organized, and good at multitasking, you are the one we are looking for. We offer flexibility in working hours, including part-time, full-time, or a job share arrangement.

As our Experienced Medical Receptionist, your role involves receiving, assisting, and directing patients efficiently. You will also provide general assistance to the Practice team, project a positive image to patients, and handle administrative tasks.

Our operational hours are Monday to Friday 8am to with a rota system for extended hours (currently Tuesday evenings until 8pm).

Main Duties of the Job:

  • Receive, assist, and direct patients effectively
  • Provide general assistance and project a friendly image to patients
  • Book, cancel, and rearrange appointments
  • Support the practice with administrative duties

About Us

At Roundwood Surgery, we value our team and provide a friendly working environment. Our team members are enthusiastic individuals who understand the demands of Primary Care. We encourage ownership, engagement, and responsibility to ensure support and efficiency in achieving our goals. With 13,600 registered patients, 5 GP Partners, 2 salaried GPs, and training practice status with several GP Registrars and Foundation Doctors.

Job Responsibilities:

The duties and responsibilities include:

  • Provide effective Reception service
  • Contact and respond to requests from patients and healthcare providers
  • Deal with general enquiries and make appointments
  • Ensure urgent patients are seen promptly
  • Explain Practice procedures to new patients
  • Handle telephone calls, messages, and information accurately
  • Manage home visit requests promptly
  • Action repeat prescription requests
  • Uphold Practice policies and support patient service
  • Advise patients and process relevant charges
  • Perform computer data entry and documentation tasks
  • Maintain filing systems and patient records
  • Support the Practice with administrative tasks

Person Specification

Experience

  • Experience of working with the general public
  • Customer Service experience
  • Receptionist experience

Qualifications

  • Good standard of Education
  • GCSE Mathematics and English - Grade C or above
  • AMSPAR Reception Certificate (Desirable)
  • NVQ II in Customer Care (Desirable)
  • CLAIT Qualification (Desirable)