1st Line Service Desk Engineer
2 weeks ago
- Salary up to £28,000 + Benefits
- Office in Daresbury
- Hybrid working
- LAN/WAN, Active Directory, Windows 8.1, MacOS, Troubleshooting
We ultimately minimise the risk factor and massively improve productivity levels, due to the increase in demand for the service we provide, we are looking for a 1st Line Service DeskEngineer to join our team.
1st Line Service Desk Engineer Overview:
- You will be responsible for providing first Line technical support
- You will be required to log and assign incidents and service requests to 2nd line if they aren't able to do it themselves
- Ensure service level agreements are met and ensure you are managing expectations by keeping clients in the loop
- Throughout your role you will complete relevant and skilled investigations, before escalating to other support groups.
1ST Line Service Desk Engineer Benefits:
- Hybrid working
- 25 days holiday + Bank Holidays + birthday off
- Company contributory pension scheme
- Wellbeing programme including an Employee Assistance Programme
- Variety of discounts
- Training and development programme tailored to their role and career goals
- Personal rewards and recognition including prizes and even trips away for the winners
1st Line Service Desk Engineer Requirements:
- Experience in Software troubleshooting and assistance
- Solid understanding of Windows 8.1 and later and MacOS
- Active Directory
- LAN/WAN technology fundamentals
- Excellent written and verbal communication skills
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