Hire Controller

1 week ago

Bracknell, Bracknell Forest, United Kingdom Selwood Ltd Full time

Our Business
Selwood is the leading pump rental solutions company in the UK.

We have an outstanding reputation for exceptional customer service backed by one of the largest fleets of quality pump products.

Each customer and each project is unique and our deep technical knowledge means we are proud to deliver a bespoke and genuine 24/7, 365 days-a-year service.


With an unrivalled depth of technical pumping expertise; a pedigree spanning seven decades and employing a wide variety of skilled staff throughout our nationwide network of branches, our ever-growing business is one of the largest privately owned companies serving the Water, Environmental and Construction industries.


We are committed to ensuring our staff have the right skills, knowledge & experience to deliver to our customers, as well as creating career paths to help develop, retain and motivate them.


About The Role
Our Pump Rental branch in Bracknell are looking to welcome a Hire Controller to join the team.


Our Hire controllers are at the heart of our Pump Hire branches, this role will bring the individual into daily contact with Selwood stakeholders as well as our external client base.

This is a great opportunity for an individual to join our business and be supported by our branch team to learn and understand the day to day operations of Selwood.


This role requires the individual to be a confident self starter, who has the ability and willingness to learn and develop their skills.

The role will require good communication skills both verbal and written correspondence as well as having the ability to use technology and Microsoft office.

A background within Hire or within a similar industry is essential. This role is administration based.

Under the guidance of our Branch Manager, the role will be responsible for the following:

Main responsibilities include:

  • Logistics organising transport in a costeffective manner. Ensuring collections of equipment off hired are collected within 48 hours. Deliveries are made to the customer when they are scheduled to.
  • Ensuring that contract and other systems paperwork are correct and up to date. Inlieu contracts to be clearly identified and replaced immediately required equipment is available.
  • Day book and Transport book is kept up to date and is entered correctly and those who are responsible carry out any followups.
  • Negotiated hire rates in accordance with price lists and discount policy as advised from time to time.
  • Following Company procedures on pricing policy.
  • Ensuring we maximise the effectiveness of Service Engineers.
  • Through the Foreman if necessary, ensure that the workshop prepares equipment required to cover outstanding hire requirements.
  • Liaising with other branches to ensure smooth running of the operation, thus avoiding duplication.
  • To ensure that branch team members, drivers, fitters and Foreman raise correct charges for damages and losses. To liaise with customers to obtain their agreement to these charges.
  • To ensure all sales leads at the branch are promptly communicated to the sales staff.
  • To take ownership of customer problems and complaints, or to effectively transfer them to other members of the team who, in turn, will take ownership.
  • In conjunction with the Branch Manager to review reports in order to contact those customers no longer dealing with us. To be proactive at all times in developing business.
  • To attend meetings in order to review the branch's profitability and to accept responsibility for improving areas that are falling below the minimum set standards.
  • To ensure all Company QHSE procedures are complied with.

Skills and Competencies:

  • Good Planning organisational Skills
  • Ability to prioritise and reschedule at all times.
  • Strong Communication skills both verbally and in writing.
  • An overall good level of IT Systems knowledge including good excel, word and Outlook.
  • The ability to stay calm under pressure.
  • A good level of problem solving skills.
  • Technical knowledge of Pumps would be an advantage.
  • Knowledge of Hire or Booking Systems would be an advantage.

Selwood are pleased to offer:

  • Competitive salary
  • Eligible for company bonus scheme (annual and quarterly payments)
  • Medicash Scheme medical expenses scheme (access to 24hour online GP services, discounted gym memberships)
  • Pension scheme with contribution based on total earnings not just salary
  • 24 days holiday + 8 Bank Holidays
  • Increasing annual leave entitlement with long service
  • 3x your annual salary life insurance (DIS)
  • Support for development and training
  • Employee assistance programme (EAP) & access to Mental Health first aiders
  • Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays and more)
  • Employee referral scheme
  • Free onsite parking
Workdry International Ltd is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. We v

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