Applications - Senior Product Manager
2 weeks ago
The purpose of the role is to lead and deliver mortgage transformation projects to support the continuous improvements in the mortgage proposition and journeys to support the UK Mortgage strategy and plans across HSBC UK and First Direct.
Working collaboratively with colleagues across the business, the role holder is required to role model customer-centricity, driving service excellence and offering products and services that meet commercial, customer and colleague needs.
[ads1]Job Responsibilities:
- Conducting ourselves with professionalism and with HSBC's core values at the heart of our interactions with stakeholders at all times.
- Liaising and managing a wide array of internal customers, including (but not exclusively), Propositions, Marketing, Risk, Finance, UK Change, Digital, Analytics,
- Mortgages Operations, Underwriting Services, Finance, Fraud.
- Serve key stakeholders by providing strategic direction and thought leadership to support them in driving revenue performance, commercial opportunities, which are customer centric and sustainable, scalable and agile systems solutions.
- Open and honest engagement with stakeholders to solicit feedback to improve the business and our service to customers and brokers.
- A key member of the mortgage leadership team; leading mortgage transformation projects and system developments to ensure the Mortgage product lines (HSBC UK, First Direct) deliver their strategic goals, hit their combined P&L, and balance sheets financial targets.
- Propose the right tools/services to help customers and brokers. Drive the development of initiatives aimed at attracting and retaining more customers and brokers, which reflect a deep understanding of customer and broker need.
- Ensure stakeholders are fully aware and bought in to each initiative, its desired outcome and their role in achieving it.
- Drive material initiatives to improve the customer experience, reduce complaints and manage Conduct Risk within mortgages, ensuring delivery on time, within budget.
- Lead and coordinate "Buying a Home" Valuestream activities
- Past working experience in a relevant role, i.e. Product Management / Financial Services / Intermediary Market / Change is essential.
- Experience working in relevant environment/s, i.e. WPB or Retail Banking, or external Product or Mortgage Transformation experience is essential.
- Experience working with and managing third party relationships is desirable.
- Excellent technical understanding of Mortgage journeys, processes and policies across the customer and broker journey's either within HSBC/FD or wider Financial Services is essential.
- Relevant product knowledge including knowledge of mortgages is essential.
- Strong knowledge of the Mortgage infrastructure and key stakeholders is desirable.
- Proven ability to deliver customer focused change in a way that balances commercial and regulatory drivers is essential
- Project management experience is desirable
- Understanding of the regulated mortgage environment is essential.
- Experience of using relevant software packages, i.e. MS Office Packages is essential.
- Change, Project or agile experience desirable.
- Detailed understanding of the UK Mortgage industry and issues affecting it.
- Proven ability to diagnose, understand and resolve sales, operational, conduct and reputational risks and issues across all channels, brands and stages in the product lifecycle is essential.
Company: HSBC
Vacancy Type: Full Time
Job Location: Birmingham, England, United Kingdom
Application Deadline: N/A
[ads2]#J-18808-Ljbffr
-
Senior Application Development Manager
2 weeks ago
Birmingham, Birmingham, United Kingdom The Gambling Commission Full timeSenior Application Development ManagerBirmingham, West MidlandsWe are looking for a Senior Application Development Manager to join our digital and technology team in Birmingham. As a Senior Application Development Manager, you will lead the development team in the scoping, design and creation of software to delivery and manage end-to-end Digital services....
-
Senior Application Development Manager
2 weeks ago
Birmingham, Birmingham, United Kingdom Gambling Commission Full timeMore details Senior Application Development Manager Birmingham, West Midlands We are looking for a Senior Application Development Manager to join our digital and technology team in Birmingham. As a Senior Application Development Manager, you will lead the development team in the scoping, design and creation of software to delivery and manage end-to-end...
-
Senior Application Development Manager
2 weeks ago
Birmingham, Birmingham, United Kingdom The Gambling Commission Full timeSenior Application Development ManagerBirmingham, West MidlandsWe are looking for a Senior Application Development Manager to join our digital and technology team in Birmingham. As a Senior Application Development Manager, you will lead the development team in the scoping, design and creation of software to delivery and manage end-to-end Digital services....
-
Senior Application Analyst
2 weeks ago
Birmingham, Birmingham, United Kingdom Recruit with Purpose Full time £43,000Are you passionate about leveraging technology to make a positive impact on communities?One of our clients is seeking for a Senior Application Analyst to join their dynamic team.You'll have the opportunity to drive positive change in a growing sector across the country through developing, integrating, and supporting business applications and data...
-
Senior Application Analyst
2 weeks ago
Birmingham, Birmingham, United Kingdom Recruit with Purpose Full time £43,000Are you passionate about leveraging technology to make a positive impact on communities?Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description.One of our clients is seeking for a Senior Application Analyst to join their dynamic team.You'll have the opportunity...
-
Senior Application Analyst
2 weeks ago
Birmingham, Birmingham, United Kingdom Recruit with Purpose Full timeJob DescriptionAre you passionate about leveraging technology to make a positive impact on communities?One of our clients is seeking for a Senior Application Analyst to join their dynamic team.You'll have the opportunity to drive positive change in a growing sector across the country through developing, integrating, and supporting business applications and...
-
Senior Application Analyst
2 weeks ago
Birmingham, Birmingham, United Kingdom Recruit with Purpose Full time £43,000Are you passionate about leveraging technology to make a positive impact on communities? One of our clients is seeking for a Senior Application Analyst to join their dynamic team. You'll have the opportunity to drive positive change in a growing sector across the country through developing, integrating, and supporting business applications and data...
-
Senior Application Support Engineer
2 weeks ago
Birmingham, Birmingham, United Kingdom SF Recruitment Full timeSenior Application Support Engineer is sought by a leading medical innovation SciTech company based South Birmingham (remote working available).Utilising the latest in big data and AI technology this company are using pioneering research to position their commercial ventures as a market leading integrated automated solution.With company expansion planned...
-
Senior Field Application Engineer
2 weeks ago
Birmingham, Birmingham, United Kingdom Emotiv Technical Recruitment Full timeSenior Field Application Engineer Job Description We are seeking a proactive and technically adept Senior Field Application Engineer to collaborate closely with our existing and potential customer base. In this role you'll be the first point of contact for a customer's technical inquiries where you will need to analyse the technical requirements and develop...
-
Senior Application Analyst
2 weeks ago
Birmingham, Birmingham, United Kingdom Recruit with Purpose Full timeAre you passionate about leveraging technology to make a positive impact on communities?One of our clients is seeking for a Senior Application Analyst to join their dynamic team.You'll have the opportunity to drive positive change in a growing sector across the country through developing, integrating, and supporting business applications and data...
-
International Tax Senior Manager/Director
2 weeks ago
Birmingham, Birmingham, United Kingdom Hays Senior Finance Full timeYour new company This International Tax Group is leading in its field, as, in turn are its employees. As an incubator for talent, they have a history of accelerated progression within the Midlands team, having brought a number of people through to Partner in the last 15 years. The team is well respected within the market, having been involved in many...
-
Birmingham, Birmingham, United Kingdom sportstechgroup- JobBoard Full timeAbout Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths,...
-
Senior Accountant
3 weeks ago
Birmingham, Birmingham, United Kingdom Hays Senior Finance Full timeYour new company You will be working with a local authority who have a strong strategic direction, who are working to deliver equal opportunities to their community. Your new role The role is an interim Senior Accountant (Childrens Services)- Business partnering / management accounting , to support the Finance Manager in a couple of areas. Ideally, the...
-
Senior Product Manager
2 weeks ago
Birmingham, Birmingham, United Kingdom Sports Technology Awards Group Full time $96,900 - $234,300At PayPal (NASDAQ:PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.Job Description...
-
Senior Product Manager
2 weeks ago
Birmingham, Birmingham, United Kingdom sportstechgroup- JobBoard Full timeOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Technical Production Manager
2 weeks ago
Birmingham, Birmingham, United Kingdom Royall Appointments Full timeTechnical Production ManagerWho forAn amazing, leading lighting, audio, video, staging, special effects, and technical production company. Based in the Midlands, with an impressive portfolio of clients for various full event production and event management services, as well as dry hire, rentals,and sales.About the role - Technical Production ManagerTechnical...
-
Senior Product Owner
2 weeks ago
Birmingham, Birmingham, United Kingdom Akkodis Full timeSenior Product Owner - Digital Banking Full Time / Permanent Hybrid / Birmingham - 1 day a week on-site Salary is negotiable depending on experience The Company My client is an established bank who are experiencing an exciting period of growth and transformation. They are headquartered in Birmingham City Centre. The expectation is that you are on-site 1 day...
-
Senior Application Security Engineer
2 weeks ago
Birmingham, Birmingham, United Kingdom Oliver Bernard Full timeSenior Application Security Engineer - Hybrid - £500 Outside IR35 Our client, a leading fintech company, is seeking a Senior Application Security Engineer. The role offers hybrid working with offices in Central London. In this position, you will have the opportunity to nurture the growth of team members in the Application Security domain. Responsibilities...
-
Senior Product Executive
2 weeks ago
Birmingham, Birmingham, United Kingdom Succeed Recruitment Solutions Full timeSalary and benefitsUp to £30,000 plus excellent benefitsContract lengthPermanent, Full timeLocationsBirminghamAre you an experienced Product Executive looking for a new career opportunity? Do you have an excellent understanding of the travel sector and a high level of commercial awareness? If so, we have a fabulous opportunity for you to join a leading...
-
Corporate Tax Compliance Senior Manager/Director
2 weeks ago
Birmingham, Birmingham, United Kingdom Hays Senior Finance Full timeYour new company Join a highly successful Top10 firm of accountants and business service providers, the winners of several prestigious awards and experiencing dramatic growth. As a Corporate Tax Compliance Senior Manager/Director based in their Midlands region, you can lead your own team and achieve more success together. Be more than just another team...