Application Manager

2 weeks ago

Hemel Hempstead, Hertfordshire, United Kingdom Optoma Full time
About OptomaA passionate, customer-focused brand, Optoma products captivate, inspire, and connect people for a better experience.

The Optoma Group has regional headquarters in Europe, the USA, and the Asia Pacific with well-established channels across three continents, providing reliable and innovative visual solutions for customers and partners worldwide.

We unite people through captivating visual experiences, serving customers who demand seamless, innovative technology to tell their stories. We make our customers' dreams possible.

As a global leader in large display technologies, Optoma combines cutting-edge design and engineering to deliver visual display solutions from the home to the office, classroom, and commercial spaces.

About the roleThis is a very exciting time to join us following the creation of Optoma Holding based in the UK to bring together our global regions, as we improve our infrastructure, systems, and processes.

With such exciting change, and with Optoma Europe playing a pivotal role in the transformation.

We are looking for a motivated, passionate Application Manager to develop and execute a strategic roadmap for the organisation's application portfolio, aligning it with business objectives and technology trends.

This includes identifying opportunities for application modernisation, consolidation, and optimisation. Key ResponsibilitiesManage the entire lifecycle of applications, from requirements gathering and design to development, testing, deployment, and ongoing support. Ensure applications meet quality standards, performance targets, and user expectations.

Lead a team of developers across the regions, testers, and analysts, provide guidance, mentorship, and performance feedback to team members to foster their professional growth and success.

Collaborate with software vendors and third-party service providers to evaluate, select, and integrate off-the-shelf applications. Manage vendor relationships, contracts, and service level agreements (SLAs) to ensure timely delivery and support.

Oversee the planning, execution, and monitoring of application development projects, ensuring they are delivered on time, within budget, and according to specifications.

Coordinate resources, manage risks, and communicate project status to stakeholders.
Establish and enforce policies, standards, and best practices for application development, deployment, and maintenance. Ensure compliance with regulatory requirements, security standards, and industry frameworks (e.g., ITIL, COBIT). Collaborate with business stakeholders to understand their requirements, priorities, and challenges. Advocate for the adoption of technology solutions that drive business value, improve efficiency, and enhance customer experience.
Implement processes and procedures for managing changes to applications, including software updates, patches, enhancements, and migrations. Minimize disruption to business operations while ensuring the integrity and stability of the application environment. monitor the performance and availability of applications, identifying opportunities for optimization and improvement. Implement performance tuning measures, scalability enhancements, and resource utilisation optimisations as needed.

Undertake as directed routine network maintenance including backups at specified intervals, implementing security and virus protection measures, setting up and maintaining user accounts and user groups, and maintaining logs of usage/faults as required.

Test and install new software, hardware, and peripherals within the level of competence.
Provide a second-line support role.
Provide maintenance of networks, hardware, and software as appropriate to training provided and competence gained. Monitor repair logs and action work as required.

Regularly check and maintain peripheral equipment such as scanners, printers, whiteboards, and projectors to ensure that these are functioning and available to users.

Maintain inventories of equipment as required.
Assist with ordering of equipment, materials, and consumables, to ensure that value for money is obtained.
Support teaching and learning by providing technical assistance to staff, particularly if any equipment malfunctions.

About YouKey Skills and ExperienceEssential:
Bachelor's degree in Computer Science, Information Technology, or a related field.
Experience as an Application Manager or similar role, with NetSuite ERP and Boomi.
End-to-end functional, process, and technical knowledge of NetSuite.
Strong management skills being capable of leading a team in line with the company strategy.

Experience of testing software, reviewing code created by other team members and actively contributing to the continuous improvement ethos within the team.

Implementing new standard practices and identifying where improvements are to be made.
Capability to take an active and supportive role in managing and helping colleagues learn new features and techniques.
Ability to liaise with stakeholders to ascertain requirements.
Have the experience to review document changes, technical designs, update manuals, and release notes.
Willingness to continuously improve knowledge and stay up to date with the latest development techniques and technology.
High technical understanding of IT systems and interface methods.
Experience of Business Case development, with experience of managing Supplier SLA's and relationships to develop and deliver effective solutions.
Customer focused and the ability to deal effectively with end-user problems.

An ability to motivate, collaborate with, and lead others with a successful track record in providing direction and managing performance of staff.

Experience of identifying and implementing significant process improvements to deliver quantifiable business improvement. Ability to solve problems and think analytically. Strong organisational, project, and time management skills.
Technical experience of managing core business applications ensuring they are secure, stable and fit for purpose. Ability to drive strategy based on industry best practice.

Desirable:
Integration, customization, and support experience.
Understanding of JavaScript, structured query language (PL/SQL), and relational database design.
Experience working with Agile development frameworks.
Front-end development experience using JavaScript frameworks such as Angular and React.

Preferred Certifications:
NetSuite Suite Cloud Developer II, Administrator.
RESTLet, and Workflow.
Preferred experience with Zendesk and Sererra.

We are an equal opportunities employer committed to promoting diversity and ensuring that all employees and applicants are treated with respect, dignity, and fairness.

We welcome applications from all and as such if you require any reasonable adjustments to our recruitment process, please inform us and we will do our best to accommodate your needs.

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