Reception Manager

2 weeks ago

London, Greater London, United Kingdom Woodlands Medical Practice Full time

Job summary

WoodlandsMedical Practice has an exciting opportunity for an experienced ReceptionManager to join our friendly Practice team, working across all areas of thepractice.

You will work closely and report to the Practice Manager. You will be an enthusiastic,motivated, and dynamic individual with a positive can-do attitude who is ableto organise and co-ordinate a wide range of tasks often within tight timescalesand work well under pressure.

This is anexciting role and time to be joining our expanding team.

Providing dedicated day to day administrative support to Practice Manager. Also providing regular support to the reception team Ensure all administrative and clerical requirements are provided in a timely and efficient manner in accordance with practice policies and procedures.

Main duties of the job

The successful candidate will also be responsible for training new staff members and allocating/actioning tasks as delegated by the Practice Manager.

Supporting the administration and reception team with patient and clinician queries to ensure the smooth running of the practice

Inducting and training new members of the team

Creating Reception rotas, dealing with annual leave and admin staff requests

Creating sessions on EMIS and monitoring Accurx admin portal

Setting up new starters IT log-in details, pathology and smartcard card access. Using EMIS.

You will assist with scheduling training and organising and completing bookings for external training

Assist with reception appraisals, back to work interviews and probation meetings

Provide regular support to the reception, prescription and scanning / coding as required to ensure adequate cover is provided to ensure the work is completed to the deadlines set.

Communication is key the successful candidate will need recognise and implement the importance of effective communication within the team.

Ability to work and act on own initiative Flexibility needed Ability to use own judgement, resourcefulness and common sense Ability to prioritise and work to deadlines when faced with conflicting demands Ability to remain calm, focused and efficient when managing conflict Ability to develop effective administration and support systems. Work methodically with accuracy ensuring attention to detail

About us

Overviewof our organisationOur clinical team comprises of GP partner, 3 salaried GPs, Nurse Associate andPractice Nurse and a PCN Clinical Pharmacist

Excellent supportive admin/receptionteam

High QOF achievers

We are part of PCN2 whichare a large innovative PCN.

Job description

Job responsibilities

Duties willinclude, but are not limited to:

Supporting the administration and reception team with patient andclinician queries to ensure the smooth running of the practice

Inducting and training new members of the team

Creating Reception rotas, dealing with annual leave and admin staffrequests

Creating sessions on EMIS and monitoring Accurx admin portal

Setting up new starters IT log-in details, pathology, and smartcard cardaccess. Using EMIS clinical system.

You will assist with scheduling training and organising and completingbookings for external training

Assist with reception appraisals, back to work interviews and probationmeetings

Provide regular support to the reception, prescription and scanning /coding as required to ensure adequate cover is provided to ensure the work iscompleted to the deadlines set.

Always maintain confidentiality for patients as well as staff.

Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues.

Communicationis key therefore the successful candidate will need recognise and implement theimportance of effective communication within the team.

Person Specification

Experience

Essential

Customer service Experience of working in a GP setting -EMIS trained Administrative experience

Desirable

Experience of working in GP/Primary care setting

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