Administration Assistant/ Receptionist

2 weeks ago

Basildon, Essex, United Kingdom Essex Partnership University NHS Foundation Trust Full time
Full Time and Part Time Hours Available (This is a 24 hours a day, 7 days a week service delivery based on a rostered shift pattern)


The Mental Health Urgent Care Department, is a facility where adults, aged 18 years and above, who are experiencing a mental health crisis can receive an urgent biopsychosocial assessment with immediate care planning.

It is a new, purpose built department based at the Basildon Mental Health Unit on the Basildon university Hospital site.


The department will offer a calm and therapeutic mental health setting to see the majority of urgent/emergency mental health presentations and represent an improvement on the service previously offered in busy emergency departments.

This post attracts 5% fringe allowance (min £1,136 - £1,915 pa)

The core responsibilities of this role will include:

  • Reception duties within the urgent department waiting area, ensuring all patients that present to the urgent care department are greeted and registered to the department.
  • Ensure 24/7 presence in the reception area of the departments
  • Ensure clear and timely communication to clinical teams of any changes within the patient waiting area which require clinical awareness and intervention
  • Carrying out assigned duties from the service Lead or Coordinator
  • Handling incoming and outgoing telephone calls in a polite and efficient manner. Receive and deal with telephone enquiries, responding appropriately to callers including high risk and challenging client and carers in line with mental health crisis
  • Maintaining strict confidentiality at all times.
  • Liaising with other services and collecting information to ensure a joined up approach to patient care.
EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;

  • Season Ticket Loans
  • NHS discounts for staff
  • Excellent Training facilities and opportunities
  • Buying and Selling annual leave scheme
  • The opportunity to work bank shifts and expand knowledge and experience in other areas
  • Salary Sacrifice schemes including lease cars and Cycle to Work
  • Day One Flexible Employer
Join our Staff bank

What is Staff Bank?


Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings.

Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.


All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.


If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.


  • Undertake administrative duties within own level of competence as requested by professionally registered staff
  • Record accurate messages and follow them up appropriately in accordance to department guidelines
  • Communicate face to face with clients seeking further help/information as required being aware of the needs of the clients and act in an appropriate manner particularly with clients who can be verbally challenging
  • Contribute to and support services to provide a highquality service that takes account of individual needs. To exchange confidential, sensitive information with staff, clients, and carers in person or on the telephone. The unpredictability of clients means that persuasive, reassuring, empathic, skills are required at all times
  • Deal with queries raised by patients, carers and other healthcare professionals both internally and externally to the Trust. These are often of a nonroutine nature and involving complex issues such as medication and other clinical treatments where there are barriers to understanding due to the nature of the client group.

COMMUNICATION AND WORKING RELATIONSHIPS

  • Excellent communication skills with patients, carers and other healthcare colleagues (across a range of disciplines) on daytoday aspects
  • The post holder will have the ability to communicate effectively and sensitively with patients according to their age, understanding, language and ability
  • Responsible for ensuring all correspondence is accurately and appropriately presented using Trust and departmental procedures and medical terminology used by the clinical staff
  • To be skilled and experienced in the full range of administrative work practices, software programmes and specialised functional terms
  • To be proficient with the knowledge of Patient Records management supporting new users and instructing them as necessary. To use the knowledge and experience to meet the needs of the clinical teams by completing non routine tasks on a daily basis
  • To operate the Trusts central telephony systems
  • To update skills as necessary and attend mandatory training and maintain records as per

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