IT Support Engineer

1 week ago


Watford, Hertfordshire, United Kingdom Red King Resourcing Full time
IT Support Engineer (1st/2nd Line)

Our Client is looking for a skilled and enthusiastic IT Support Engineer (1st/2nd Line) to join the IT support team. The IT Support Engineer will provide first and second line technical support to end-users, troubleshoot hardware and software issues, and ensure the smooth operation of IT systems.

Responsibilities:
- Provide technical support to end-users via phone, email, and in-person.
- Diagnose and resolve hardware and software issues.
- Install, configure, and maintain operating systems and applications.
- Assist with network and connectivity problems.
- Manage user accounts and permissions.
- Document support requests and solutions.
- Escalate complex issues to higher-level support.
- Assist in IT projects and provide user training.
- Stay updated on emerging technologies.

Requirements:
- Proven experience in 1st/2nd line IT support.
- Knowledge of Windows and macOS operating systems.
- Experience in hardware and software troubleshooting.
- Familiarity with network technologies and protocols.
- Strong problem-solving and communication skills.
- Ability to work independently and in a team.
- Customer-focused attitude with a commitment to high-quality support.
- Relevant certifications such as CompTIA A+ or Microsoft Certified Modern Desktop Administrator are a plus.
If you are interested in this role and would like to learn more, please express your interest.
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