Customer Assistant

2 weeks ago


St Albans, Hertfordshire, United Kingdom Marks & Spencer Full time

Purpose
wk 1
Sun 09-17
Tues 09-17
Wed 11-19
Thurs 11-19
Fri-09-17

Wk2

Tue 09-17
Wed 11-19
Thurs 11-19
Fri 09-17
Sat 09-1- To deliver a great shopping experience for their customers, putting customers before task every time

  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver 'best in town' standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve

Key Accountabilities

  • Serve our customers efficiently and brilliantly well on the shop floor and at service points
  • Deliver 'best in town' standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices

Key Capabilities

  • Understands how M&S operates,it'sstrategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles

Key Relationships and Stakeholders

  • Customers
  • Colleagues
  • Store Leadership
  • BIG

  • Customer Assistant

    2 weeks ago


    St Albans, Hertfordshire, United Kingdom Trade Choice Carpet & Flooring Full time

    We are TradeChoice Carpet & Flooring We pride ourselves on our commitment, respect, integrity, trust, teamwork, fun:We are advocates for diversity and inclusivity, and mental health and wellbeing: We are devoted to the growth and development, retention and motivation of our peopleAre you a high-achieving Trade Counter Assistant looking for a Great Place to...

  • Customer Assistant

    1 month ago


    St Albans, Hertfordshire, United Kingdom Marks and Spencer Full time

    SummaryCustomer Assistant - London ColneyWork Pattern Wed Fri Sat All the detailsWork Pattern Wednesday Friday Saturday Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be...

  • Customer Assistant

    1 week ago


    St Albans, Hertfordshire, United Kingdom Marks and Spencer Full time

    SummaryCustomer Assistant Operation - London Conley Hours: Sun Thu Fri All the detailsHours: Sun Thu Fri Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our...

  • Customer Assistant

    4 weeks ago


    St Albans, Hertfordshire, United Kingdom Marks and Spencer Full time

    SummaryCustomer Assistant - St AlbansHours: Week-1Thurs: Fri: Sat: Week-2Tues: Fri: Sat: All the detailsHours:Week-1Thurs: Fri: Sat: Week-2Tues: Fri: Sat: Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the...

  • Customer Assistant

    1 month ago


    St Albans, Hertfordshire, United Kingdom MARKS&SPENCER Full time

    Work PatternWednesday Friday Saturday PurposeTo deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.Key Accountabilities Serve...

  • Customer Assistant

    4 weeks ago


    St Albans, Hertfordshire, United Kingdom MARKS&SPENCER Full time

    Hours.Mon Fri 16:15-21:30Sat 14:00-20:30PurposeTo deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.Key Accountabilities...


  • St Albans, Hertfordshire, United Kingdom St Albans City and District Council Full time

    Job AdvertJob Title: Customer Delivery Assistant (Fixed Term Contract, 7 months)Salary: £23,032 to £24,717 inclusive annual salary + up to 19.7% employer pension contributionContract: PermanentPost: Full-time (37 hours/week)Location: Flexible working options including hybridAnnual Leave: 26.5 days, plus public bank holidaysService Area: Customer...

  • Customer Coordinator

    2 weeks ago


    St Albans, Hertfordshire, United Kingdom Eclipse Recruitment (Hemel) Limited Full time

    A Customer Coordinator is required for an employer based in St Albans.Excellent benefits include regular salary reviews, overtime bonus, 25 days annual leave plus Bank Holidays, Death in Service x 3 of your salary, Pension and free parking on site.A starting salary of 28-29k is on offer for the Customer Coordinator with up to 3.6k on top in overtime...


  • St Albans, Hertfordshire, United Kingdom Marks and Spencer Full time

    All the detailsWork Pattern: Hours Flexible Sunday: Wednesday: Thursday: Friday: Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to...


  • St Albans, Hertfordshire, United Kingdom Omniplex Learning Full time

    We are looking for a Customer Success Advisor, to join our Customer Success and Delivery Team who ensure our clients have smooth, positive customer experience and maximise the full potential of Omniplex Leaning's products and services. This role will support the business's mission to help organisations unleash the power of learning for their people to...

  • Customer Advisor

    2 weeks ago


    St Albans, Hertfordshire, United Kingdom B&Q Full time

    About the rolePart time - 30 hours per weekPermanent contractShifts available monday to sunday, 7am to 9pm£10.60 per hour (Exclusive of an £0.50 per hour, store specific location allowance)We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a...

  • Customer Advisor

    2 weeks ago


    St Albans, Hertfordshire, United Kingdom B&Q Full time

    About the roleFull time - 32 hours per week6 Month fixed term contractShifts available Monday, Tuesday, Thursday and Friday, 7.00am pmMay include occasional weekend to cover holiday£10.60 per hour (Inclusive of an £0.50 per hour, store specific location allowance)We believe anyone can improve their home to make life better. Every day, we give our millions...

  • Customer Advisor

    2 weeks ago


    St Albans, Hertfordshire, United Kingdom B&Q Full time

    About the roleFull time - 32 hours per week6 Month fixed term contractShifts available Monday - Sunday, 7.00am pm£10.60 per hour (rising to £11.10 from April 1st) (Inclusive of an £0.50 per hour, store specific location allowance)We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice,...

  • Customer Advisor

    2 weeks ago


    St Albans, Hertfordshire, United Kingdom Sainsburys Full time

    Location London Colney Store, Sainsbury's Supermarkets Ltd Colney Fields Shopping Park, St Albans, AL2 1ABHours ParttimeContract-Type Fixed-Term AssignmentRate- £11.00 per hourAreas of business RetailJob IDBeing part of the team at Argos is more than just working in retail. It's how we deliver our commitment to our customers that we'll provide the products...


  • St Albans, Hertfordshire, United Kingdom Think Specialist Recruitment Full time

    Do you want to work within an exciting industry? Do you have previous experience within a customer service focused role? Think Specialist Recruitment are pleased to be working with a growing organisation based within the St Albans area.This opportunity would suit someone who enjoys delivering a high level of customer service, someone who is happy to work...


  • St Albans, Hertfordshire, United Kingdom Aligra Full time

    Our client in St Albans is looking for a Customer Service Administrator. This opportunity is currently an ongoing assignment, there will be permanent opportunities for workers that prove themselves to be reliable and have a good work ethic.The role will be starting immediately.Duties: Responsible for the placement of orders on a specific portfolio of...


  • St Albans, Hertfordshire, United Kingdom ABC Fencing Limited Full time

    Title:Operations Coordinator**Reports to: Operations ManagerBased: Office-Based (St Albans)Primary Duties: Planning of new installation jobs 6 weeks in advance; confirming delivery dates of materials and start dates with clients. Liaising firsthand with clients and suppliers. Procurement of materials & fixings along with confirming accurate delivery date(s)...


  • St Albans, Hertfordshire, United Kingdom Talent Nexus for Black Point Recruitment Full time

    Are you a highly skilled and enthusiastic communicator with a knack for providing exceptional customer service? If so, we have an exciting opportunity for you to join our dynamic team as a Customer Service RepresentativeJob Type: PermLocation: St AlbansHours: 09:00 17:00 Monday FridayResponsibilities: As a Customer Service Representative, you will play a...


  • St Albans, Hertfordshire, United Kingdom Skechers Full time

    Company DescriptionAbout SkechersA multi-billion-dollar, award-winning global brand, Skechers designs and develops lifestyle and performance product known for style, innovation, quality and comfort.With international business representing more than half of its total sales, Skechers has product available in more than 170 countries and significant...


  • St Albans, Hertfordshire, United Kingdom Smart 10 ltd Full time

    Job Title: Customer Service AdministratorSalary: £10.95 per hourLocation: St AlbansContract: Temp - PermHours: Monday - Thursday 8.30am to 5pm (Friday finish 4.30pm)Company Profile:Seeking an experienced Administrator with previous experience working with Excel and Data to join their team as an Administration Information Officer.The day-to-day aspect of the...