Customer Assistant

2 weeks ago


St Albans, Hertfordshire, United Kingdom Trade Choice Carpet & Flooring Full time

We are TradeChoice Carpet & Flooring

  • We pride ourselves on our
    commitment, respect, integrity, trust, teamwork, fun:
  • We are advocates for
    diversity and inclusivity,
    and mental health and wellbeing:
  • We are devoted to the
    growth and development, retention and motivation of our people

Are you a high-achieving Trade Counter Assistant looking for a Great Place to Work?This role is perfect for a Warehouse Assistant or Sales Apprentice looking to take their next stepWorking pattern:

  • Monday to Friday
  • 7am to 4pm (includes 30 min break)

Your benefits:

  • 25 days' holiday + Bank Holidays
  • Christmas shutdown
  • Holiday purchase scheme
  • Longservice holidays
  • Employee assistance programme (EAP)
  • Virtual GP medical service
  • Healthcare cash plan
  • Life assurance
  • Career growth and development
  • Competitive pension plan
  • Employee discounts
  • Retail vouchers
  • Employee recognition Scheme
  • Free onsite parking
  • Workwear and PPE provided
  • Cycle2Work scheme
  • Longservice awards

The role:

  • Developing sales of core and specialist products.
  • Follow up sales leads from colleagues, key suppliers and other partners.
  • Communicate effectively at all levels of the business, suppliers and customers.
  • Provide excellent customer service to a wide variety customers and tradespeople.
  • Build rapport with customers and proactively generate sales.
  • Receive deliveries from suppliers, ensure quantities are correct and undamaged, and resolve any deviations.

Your profile:

  • Flooring product knowledge
  • Commercial acumen
  • IT literate
  • Experience in a Sales Administrator or Support Agent role (or similar)
  • CRM software and MS Office (particularly Excel)
  • Track record of having met and exceeded sales targets
  • Interpersonal skills
  • Confidence and selfmotivation
  • Accurate and up to date sharing of product and service information
  • Ability to remain calm and conducive during stressful situations
  • Excellent organisational and multitasking skills
  • Providing excellent customer service
  • Prioritisation and timemanagement skills
  • Adaptive communication with crosscultural awareness
  • Ability to escalate concerns, anomalies or foreseen challenges to management

More about us:

We're ongoing winners of the Contract Flooring Journal (CFJ) Distributor Awards since 2016

We are among the UK's largest distributor population in floor covering product. We stock and distribute products from Europe's leading flooring manufacturers, and operating among a network of 14 branches nationwide, and still continuing to grow

We recognise that our success is purely down to our talented workforce and their commitment to excellent customer service.

Job Types:
Full-time, Permanent

Pay:
£26,000.00 per year

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • St Albans, AL4 0JJ: reliably commute or plan to relocate before starting work (required)

Work Location:
In person

Reference ID:
STA006
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