Outreach Adviser

7 days ago


Reading, Reading, United Kingdom Migrant Help Full time

Job Title:
Outreach Adviser

Location:
Reading

Salary:
£25,976 per annum increasing to £29,580 after successful completion of a 6 months probation period

Job type:
Contract, Fixed Term until October 2023

The Company:


Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK.

Our vision is for a global society that protects vulnerable migrants, treats them with respect andenables them to reach their full potential.


The post holder will support our national Asylum Services to support our most vulnerable asylum seekers across the UK through a mixture of telephone and face to face advice.

You will primarily provide day to day support for clients and partners in need ofOutreach, ensuring that compliance with Home Office standards is met.

If you are an excellent communicator, empathetic and have the ability to work under pressure and manage your own workload, and are looking for an exciting role within an ever-growing, fast paced team, we'd love to hear from you

The Role:


We are currently looking for an Outreach Adviser to join our vibrant and committed Outreach team, on a Fixed Term contract.

There will be a potential for the role to be made permanent or be extended.

Duties and responsibilities:

  • Signposting clients to specialised support where required
  • To manage a caseload offering appropriate support in a designated timeframe
  • Keep accurate and uptodate case records, complete case follow ups within the requisite time scales and undertake any necessary administrative tasks
  • Ensure that their work meets overall quality standards and, where possible, exceeds it in line with Government and other Stakeholder contracted arrangements
  • Provide Advice and Guidance to Asylum Seekers as required
  • Provide signposting and make referrals to other services as appropriate
  • Assist clients, report any issues to accommodation providers and the Home Office to highlight any safeguarding concerns
  • Ensure the Outreach and Move on Manager is kept updated with any trends

Experience and skills:

  • Excellent interpersonal skills/ability to communicate with diverse groups
  • Experience working in a multidisciplinary and multicultural environment
  • Proven ability to prioritise and work on your own initiative whilst respecting boundaries
  • Ability to work flexibly on own initiative and as part of a team as required
  • Excellent computer skills including Word, Excel and databases; particularly in making and keeping accurate and timely records

What else to expect:

  • An induction and training period, where you will learn about Asylum Processes, meet your new colleagues, develop your knowledge of our different inbound and outbound communications, and learn what makes our Outreach team and organisation a 'Great Placeto Work'
  • Our working hours are Monday to Friday between the hours of 9am and 5pm
  • You will be required to work in our offices three times a week, dealing with clients in a facetoface setting, the remainder of the week will be homeworking

Benefits:

  • Flexibility and work life balance
  • Enhanced family friendly provisions
  • Additional holiday entitlements
  • Perkbox benefits
  • Noncontributory pension scheme


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