Global Construction Quality Director

1 week ago

London, Greater London, United Kingdom Microsoft Full time

Overview

Microsoft's Cloud Operations + Innovation (CO+I) organization is the engine that powers our cloud services. Our data center construction team is dedicated to delivering the highest quality data centers for our cloud services. As we continue to revolutionize the way construction projects are planned, managed, and executed, we are seeking a highly motivated and detail-oriented Global Construction Quality Director to join our diverse and inclusive team. This role will play a crucial part in ensuring the high standards of Quality and reliability of our Data Center Project Delivery.

The role of the Global Construction Quality Director requires strong interpersonal, communication and organizational skills, ability to self-direct, with a strong background and experience in construction field quality assurance/quality control, process improvement, and systems development and large scale construction projects.

The Global Construction Quality Director is ultimately responsible for full life-cycle implementation of the construction quality assurance and quality control (QA/QC) program across all Microsoft sites. They will utilize industry best practices and lessons learned to implement a global construction quality management program to ensure site teams adhere to project parameters and meet the highest standards of performance, functionality, and safety.

The Global Construction Quality Director will collaborate with our construction, procurement, and engineering teams to ensure that our quality tools and processes fit the needs of the business and are continuously improved to deliver best in class performance on our Data Center build projects.

The Global Construction Quality Director reports directly to the Vice President of Global Data Center Construction and works across the organization to ensure consistency and continuous improvement in the QAQC (Quality Assurance and Quality Control) program.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Required Qualifications

Progressive responsibility in leading Quality Management Programs in Data Center, semiconductor, Oil-gas, Bio-Pharmaceutical or other large scale construction projects- Degrees and/or professional licenses in Engineering, Quality Management, Construction Management, Contract Management, Project Management and Leadership- Strong Verbal and Written Communication Skills, ability to provide clear direction to a diverse team and quickly resolve issues gating project progression- Experience leading and driving multiple, large multi-faceted projects, including Quality Management and QA/QC Programs, Risk Management, Contract Management, Project Controls and experience in Fabrication facilities- Strong ability to lead a large team independently in order to manage projects predictably in Safety, Quality, Cost, Schedule and Risk Management, and positively influence cross-discipline teams.

Communication: Excellent verbal and written communication skills, with the ability to articulate technical concepts to non-technical stakeholders, promoting open and inclusive communication.

Team player: Demonstrated ability to and appreciation for working collaboratively in a fast-paced and dynamic environment to meet schedule.

Adaptability: Ability to adapt to changing priorities and handle multiple tasks simultaneously.

Quality mindset: A strong passion for maintaining accountability and adherence to project quality standards and specifications. Plan, Do, Check, Act.

Education

Bachelor's degree in Engineering, Quality Management, Construction Project Management, Contract Management or Construction Management.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications

Technical mastery of continuous/process improvement methodologies such as DMAIC (Define, Measure, Analyze, Improve, and Control), Lean, DFSS/process design, process management and change management. Certifications in quality control and testing are preferred. CQM certificate from US (UNITED STATES) Army Corp of Engineers, OSHA (Occupational Safety and Health Administration) 30, Knowledge of the FMEA, MSA process, 8D or other structured problem-solving methodology COPQ analysis and ISO 9000 experience. ASQ certification CQM, CQE or CQA Experience managing a structured quality system.

Responsibilities

Accountability: - Responsible for Leadership of Safety, Quality Programs (including Quality Assurance and Quality Control –QA/QC Management Programs) and predictable delivery to meet the business need date and cost expectations.- Responsible for leading quality project delivery across the Global Regions, campuses and oversight of project teams on those projects- Promote collaboration with all partners and stakeholders in support of the construction project delivery at the expectations of Quality Assurance and Quality Control, with indicators to show performance within KPI expectations

Provide direct oversight of the Quality Managers within the Portfolio and overall team to ensure that the projects are delivered to Quality Expectations

Business Processes: - Responsible for Leadership across multiple regions and campuses for Safety, Quality and predictable delivery to meet the business need date

Create and maintain best practices to identify and incorporate high quality delivery solutions.

Hold GCs and vendor quality performance at the highest levels of Quality per the Contract

Drive deployment of Quality Programs and solutions that can be socialized globally across EPC projects. - Facilitate decision-making to drive timely solutions, schedules, and manage change as required.- Apply influence, strategies, and negotiation skills to identify options and recommend solutions to meet project delivery quality expectations. Communication: - Provide clarity in communications for the Quality Assurance and Quality Control Program- Regularly reviews cost and KPI metrics, invoices, process/policy communications to client partners. - Coordinate meetings and activities of quality performance and integration of lessons learned. - Report Global and Regional Quality Performance to established indicators - Provide weekly project status reporting to EPC standards.Supplier Contract compliance to Quality Requirements- Manage Global and Regional compliance with quality requirements per the contracts

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect

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