Customer Services Team Member

2 weeks ago


Bury St, Suffolk, United Kingdom Labour-Hire Solutions Limited Full time
Labour Hire are looking for a CUSTOMER SERVICES TEAM MEMBER in WALSHAM LE WILLOWS

_This is a permanent position with NO agency probation period_

About You:

  • Possess exceptional verbal and written communication skills.
  • Be polite but assertive to ensure work is scheduled to the requirements of our clients and to our benefit
  • Be highly organised and accurate to ensure all tasks are completed successfully.
  • Be flexible to deal with shifting priorities.
  • Have excellent time management skills.
  • Be competent in the use of a range of software packages.
  • Have experience of and willingness to work to targets and KPIs.
  • Be a team player who is also able to work off their own initiative.

About the role:

  • Monday to Friday 09:0017:30 with a 1 hour unpaid lunch break
  • Annual salary
- £20,390

  • Accurately processing customers' orders into our electronic data base known as ECIS, ensuring all details are entered properly.
  • Reviewing order information once captured to ensure 100% accuracy.
  • Storing orders and customer communications so that they may be easily located if required.
  • Highlighting issues contained within works orders to the Quality Assurance Manager.
  • Adding notes to works orders to highlight issues.
  • Performing any other duties as may be reasonably requested by your line manager, such as general office tasks including generating letters, photocopying and filing.
  • Free parking available
  • In the first year you are entitled to 28 days holiday including bank holidays rising to 30 after 1 year's employment.
  • Start: ASAP

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