Sales and Reservations Coordinator

1 week ago


Glasgow, Glasgow City, United Kingdom The Scotsman Group Full time

Job Ref:
SCO4599

Branch:
The Scotsman Group - Central Office

Location:
Head Office, Glasgow

Salary/Benefits:
Competitive Salary

Contract type:
Permanent

Hours:
Full Time

Shift pattern:
Evenings and Weekends

Hours per week:
Part time/Full time hours available

Posted date:29/04/2024

Closing date:31/05/2024

Who we are?


The Scotsman Group is Scotland's largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.


We are currently on the lookout for a Sales Reservations Coordinator to join us in our head office in Glasgow.

What is in it for you?
As part of Scotsman Hospitality, you will have access to the following benefits that include:

  • TRONC electronic tips
  • Our staff keep 100% of tips earned in venues.


Wagestream
  • Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
  • 30% off of food and cinema tickets in all of our venues across Scotland.
  • Hotel and Apartment discounts.
  • Access to Scotsman Perks Benefits Portal.
  • Staff meals on duty.
  • Flexible working opportunities.
  • Career development through our Scotsman Steps training programme.

The Role:


As a Sales Reservations Coordinator within our team, you will be responsible for overseeing the reservations and enquiries for over 40 venues across Scotland whilst delivering an exceptional experience from the crucial first point of contact with our new and existing customers.


As a Sales Reservations Coordinator, your role will include:

  • Assisting with daily reservations and enquiries
  • Call handling of existing and potential customers
  • Driving prebooked sales for the business with the ability to upsell
  • Provide accurate and comprehensive information relating to our venues
  • Accurately record details onto the booking system
  • Maximise on cross selling opportunities and potential sales leads
  • Administrative assistance for all enquiries

The Person:

  • Enthusiastic, dedicated and hardworking individual
  • Able to multitask, and work well within a team as well as individually
  • Computer Literate, Knowledge of MS Office. Good knowledge of Word and Excel
  • Knowledge of Collins would be preferred but not essential as full training will be given.
  • Have entrepreneurial flair and a talent for seeing a sales opportunity where others cannot
  • Have a methodical and meticulous approach to their work
  • A great communicator with a passion for what they do

The Process:


Scotsman Hospitality is a privately owned and operated business which focusses on a bold and brave approach to delivering customer experiences which challenge the status quo.


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