Extra Care Agent

2 weeks ago

Swindon, Swindon, United Kingdom Pertemps Network Group Full time

Job Description:

Who are we?
Thames Water is the UK's largest water and wastewater company.

We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.
Thames Water are currently looking for an

Extra Care Agent to ensure we provide those customers with specific needs with the right support at the right time. This support may be finding the best way to pay their water bill or ensuring they are registered for the right help if a water incident happens in their area. We know the cost of living will impact customers and so this team will be critical in providing those customers with tailored support.

What makes our roles unique?

Working within our Extra Care Services team, we will provide you with the right training and set you up for success to deliver great customer service.

Our main aim is to ensure our customers have a 'one-stop-shop' for the tailored support they need.

What will these roles involve?
The support you will provide to customers will be varied and below are some examples;

  • Supporting customers facing financial and personal difficulties by taking the time to listen and understand their personal circumstances so you can find the best support we can provide.
  • Maintaining the right level of contact with customers to ensure they are up to date with their queries and ensure your interaction with them is positive.
  • Taking ownership to resolve customer queries and resolving customer complaints
  • Working with key teams, both internal and external, to improve the way we work
    What skills are we looking for?
  • Reliable, proactive, independent, confident, adaptable and thrive in taking accountability to get things done.
  • Ability to use IT specifically MS office, but we will train you on the other systems we use.
  • Great customer service skills by being at ease talking to customers on the phone and the ability to listen to their needs.
  • Ability to draft customer letters.
  • Understand how to prioritise your work and know when things need to be escalated.
    What's in it for you?

This role reports to a Team Manager within the Extra Care Services team and is based at Walnut Court, Swindon.

After you have successfully completed your training, you will have the opportunity to work hybrid, this tends to be working 2 days from the office and 3 days at home.

The roles are for 36 hours per week, Monday to Friday, 8 am to 3.45 pm, 9 am to 4.45 pm.

Starting salary is £ per annum

Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you'll enjoy a fulfilling career and flexible working arrangements
Click here to find out more about working at Thames Water

We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers.

As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an Ambassador.

Full training will be given for what is undoubtedly an incredibly rewarding experience.

It's also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.

  • Estate Agent

    2 weeks ago

    Swindon, Swindon, United Kingdom Connells Group Full time

    At Allen & Harris, part of the Connells Group, we're looking for a highly motivated Estate Agent to join our team as a Sales Negotiator to complement our fantastic residential sales team in Swindon.What's in it for you as our Estate Agent?**- Industry leading training and development: Demonstrable career ladder- Supportive and rewarding environment Compete...

  • Cgs Agent

    2 weeks ago

    Swindon, Swindon, United Kingdom Thames Water Utilites Full time

    We have an exciting opportunity for 2 people to join us at Thames Water as a Customer Service Agent in the CGS Payments team.Base Location: Hybrid - Walnut Court - SN2 8BN.Working Pattern or hours: 36 Hours Monday-Friday.What you'll be doing as CGS Agent Process customer payments in line with our regulatory obligations and accordance with our Customer...

  • Senior Estate Agent

    2 weeks ago

    Swindon, Swindon, United Kingdom Connells Full time

    Job DescriptionOTE - £45,000 - Uncapped Commission - Career ProgressionAt Connells, we're looking for a highly motivated Senior Estate Agent to complement our fantastic residential sales team as a Senior Sales Negotiator in branch in Swindon.A quick look at the roleIn this role you will be helping people find their dream home by generating and booking...

  • Revenue Assurance Agent

    2 weeks ago

    Swindon, Swindon, United Kingdom Thames Water Utilites Full time

    Who are we?Thames Water is the UK's largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business...

  • Care Worker

    2 weeks ago

    Swindon, Swindon, United Kingdom Celtic Care Services Ltd (Swindon) Full time

    We are looking for kind caring and motivated people with pleasant and patient personalities to become the latest members in our team.ResponsibilitiesWe provide care and support to people of all ages enabling them to stay at home and remain part of their local community. Duties will include personal care, meal preparation, light domestic duties, prompting...

  • Health Care Assistant

    2 weeks ago

    Swindon, Swindon, United Kingdom Love 2 Care Full time

    Have you ever thought about a career in the Health Care Industry?Would you like to make a difference in people lives by becoming a Health Care Assistant?This is a very self-rewarding job and will bring you alot of joy & pleasure by supporting vulnerable adults in their own homes.Would you like to join an ever-expanding team with a great bunch of friendly &...

  • Health Care Assistant Weekends

    2 weeks ago

    Swindon, Swindon, United Kingdom Love 2 Care Full time

    Have you ever thought about a career in the Health Care Industry?Would you like to make a difference in people lives by becoming a Health Care Assistant?This is a very self-rewarding job and will bring you alot of joy & pleasure by supporting vulnerable adults in their own homes.Would you like to join an ever-expanding team with a great bunch of friendly &...

  • Weekend Care Assistant

    2 weeks ago

    Swindon, Swindon, United Kingdom Home Instead Full time

    Company DescriptionHome Instead are a home-care service supporting our community to live well at home, covering areas around Swindon and the Vale of White Horse.We are rated OUTSTANDING by CQC and have been caring around the local area for 10 years.Job Description:We still provide care at weekendsWant to earn a few extra pennies whilst doing something good...

  • Weekend Care Assistant

    2 weeks ago

    Swindon, Swindon, United Kingdom Home Instead Full time

    Company DescriptionHome Instead are a home-care service supporting our community to live well at home, covering areas around Swindon and the Vale of White Horse.We are rated OUTSTANDING by CQC and have been caring around the local area for 10 years.Job Description:We still provide care at weekendsWant to earn a few extra pennies whilst doing something good...

  • Care Home Manager

    2 weeks ago

    Swindon, Swindon, United Kingdom Agincare Full time

    "Valuing colleagues, working collaboratively, passionate about learning, a culture of knowledge and excelling in the work we undertake," these are our values, what are yours?Do you share our values and passion for making a real difference to the lives of the people we support?Are you looking for a role where you can grow, excel and put those values to real...

  • Weekend Care Assistant

    2 weeks ago

    Swindon, Swindon, United Kingdom Home Instead Full time

    Company DescriptionHome Instead are a home care service supporting our community to live well at home, covering areas around Swindon and the Vale of White Horse.We are rated OUTSTANDING by CQC and have been caring around the local area for 10 years. We provide our clients with minimum 1-hour visits using small teams to ensure the best continuity of care.Job...

  • Senior Care Assistant Nights

    2 weeks ago

    Swindon, Swindon, United Kingdom The Agincare Group Full time

    Job Introduction "Valuing colleagues, working collaboratively, passionate about learning, a culture of knowledge and excelling in the work we undertake," these are our values, what are yours?Do you share our values and passion for making a real difference to the lives of the people we support?Are you looking for a role where you can grow, excel and put those...

  • Weekend Community Healthcare Assistant

    2 weeks ago

    Swindon, Swindon, United Kingdom First City Nursing and Care Full time

    This role is NOT open to applications from those who reside outside the UK. Should you apply for this role and be found to live outside the UK, your application will be rejected.This role will involve supporting people in the local community to live independently at home. The successful candidate will support customers with their day to day routine;...

  • Trainee Lettings Negotiator

    2 weeks ago

    Swindon, Swindon, United Kingdom Connells Group Full time

    OTE:_£21,000 - Benefits - Uncapped Commission, Career Progression_We're looking for a highly motivated Trainee Estate Agent / Sales Negotiator to join our fantastic residential sales team in Swindon working in our well known Taylors estate agency.The Trainee Estate Agent / Sales Negotiator is an entry level role where you will learn all aspects of Estate...

  • Field Dental Nurse

    2 weeks ago

    Swindon, Swindon, United Kingdom Bupa Dental Care Full time

    Field Dental Nurse - Summertown (Base) We are looking for a field dental nurse to join our area based in our Summertown practice and covering the following surrounding practices, Highworth, Oxford, Swindon and Wantage. Offering £15.00 an hour/ £200 a month travel allowance Your GDC registration, DBS check and professional indemnity are all covered by Bupa...

  • Field Dental Nurse

    4 weeks ago

    Swindon, Swindon, United Kingdom Bupa Dental Care Full time

    Field Dental Nurse- Highworth (base) Covering our practices in Bristol/Keynsham/Summertown/Swindon and Wantage Monday to Friday - 40 hours a week £15.00 an hour and £200 a month travel allowance Your GDC registration, DBS check and professional indemnity are all covered by Bupa Dental Care for this role Contact recruiter - (see below) Contact...

  • Field Dental Nurse

    2 weeks ago

    Swindon, Swindon, United Kingdom Bupa Dental Care Full time

    Field Dental Nurse- Highworth (base) Covering our practices in Bristol/Keynsham/Summertown/Swindon and Wantage Monday to Friday - 40 hours a week £15.00 an hour and £200 a month travel allowance Your GDC registration, DBS check and professional indemnity are all covered by Bupa Dental Care for this role Contact recruiter - (see below) Contact...

  • Field Dental Nurse

    4 weeks ago

    Swindon, Swindon, United Kingdom Bupa Dental Care Full time

    Field Dental Nurse- Highworth (base) Covering our practices in Bristol/Keynsham/Summertown/Swindon and Wantage Monday to Friday - 40 hours a week £15.00 an hour and £200 a month travel allowance Your GDC registration, DBS check and professional indemnity are all covered by Bupa Dental Care for this role Contact recruiter - (see below) Contact...

  • Support Worker

    2 weeks ago

    Swindon, Swindon, United Kingdom White Horse Care Trust Full time

    Our staff have said this ( *Inclusive *Supportive Satisfying *Challenging *Allow self learning *Listening *Fun) and more about how they would describe working with the White Horse Care Trust, an awardwinning charity located across Wiltshire, delivering outstanding support to individuals with learning and other disabilities.If you are kind, caring,...

  • Education, Health and Care Plan

    2 weeks ago

    Swindon, Swindon, United Kingdom Swindon Borough Council Full time

    At Swindon Borough Council, we want our town to be the best it can be. Our ambitious vision is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that is who we're doing it for - the communities and businesses that make our town great. As part of the Council, you will support a friendly local authority making...