Customer Service Apprentice

1 week ago

Islington, Greater London, United Kingdom Islington Council Full time
Would you like to help businesses make a difference to the environment?

Do you enjoy speaking to people and interested in problem solving?

If so then read on

Islington Council offers a wide range of high-quality apprenticeships. Our apprenticeships combine working in a great job, with training and development, and a competitive salary. You will be given dedicated time in your working week to focus on your studies.

You will also have access to a network of colleagues from within the organisation and tutors to support your learning.

The Customer Serviceapprenticeship consists of an 18-month opportunity to learn and to provide support to the Commercial Waste team.

We are responsible for providing commercial waste services to local businesses who have a contract with the council for waste and recycling collections.

Your duties will include speaking to businesses via telephone, inputting data using IT software, and processing enquires.

You will gain an understanding of the work of the team and will work in a supported learning environment whilst working towards a nationally recognised Level 2 Customer Service Practitioner apprenticeship.


  • Be aged 16 or above and
  • Be an Islington resident or
  • Islington care leaver or
  • Islington school leaver in the last 12 months or
  • Be connected to Islington through completion of studies in the last 2 years (at any level) at an Islington based educational institution.
As part of the recruitment process you will need to fulfil the following course entry requirements:

  • Not have extensive skills or experience in this apprenticeship
  • Pass the course entry tests for example in Maths and English.

Closing Date:
Sunday 2nd April 2023 at 23:59

Interview Day:
week commencing Monday 24th April

Apprenticeship Start Date:
May/June 2023

The Job -Working as a Customer Service Apprentice for the Council you will:

  • Respond to customer enquiries
  • Provide information to businesses on waste and recycling collection
  • Process invoices to businesses where required
  • Support to contact businesses to obtain overdue payments
  • Input data and maintain records using our IT systems. Training will be provided
  • Assist the wider team with customer enquires on collection days and collection points.

Training and Development -As part of your role you will:

  • Complete a Level 2 Customer Service Practitioner] apprenticeshipqualification
  • Study Maths and English if you have not already achieved a GCSE or Level 2 equivalent
  • Participate in the Councils apprenticeship network and various development activities
  • Have access to a mentor.
We appreciate and value our employees and recognise the importance of a motivated and supported workforce.

We offer excellent benefits such as:

  • Up to 30 days leave per year (increasing to 35 days after five years of local government service)
  • 35hour working week
  • A range of flexible working arrangements
  • Excellent pension scheme
  • Competitive pay and a commitment to paying all staff and apprentices the London Living Wage
  • Annual season ticket loan
  • Cycle to Work scheme and discounted gym memberships
  • Payroll giving
  • Personal computer incentive scheme
  • Local discounts from restaurants, shops, health and beauty therapists, and more


After you have successfully completed your apprenticeship, you will have gained valuable workplace experience and attained a nationally recognised qualification.

This will improve your chances of finding work within the Council, with another employer or help you move on to a higher-level apprenticeship.


  • Undertake a development programme leading to a Level 2 Customer Service Practitioner
  • Use the dedicated time given to complete studies and coursework.
  • Actively participate in your own development. This includes carrying out duties of your role and completing coursework within agreed deadlines.

4.

With supervision to develop skills and experience in: 1. Communication skills

  • Legislation and regulation-gain an understanding of waste disposal and regulation
  • Service knowledge
- advising businesses on their commercial waste accounts and services provided

  • Influencing skills
  • Offer businesses options on their commercial waste contracts which could benefit them and encourage recycling
  • Systems and Resources
- inputting data, maintaining records, and generating invoices where required

  • Team Working
  • Sharing updates, meeting notes and supporting the team with some business account actions e.g. Updating contract status.
  • Constructively take part in meetings, supervision, seminars, and other events designed to improve communication.
  • Use information technology systems to carry out duties in the most efficient and effective manner.
  • Achieve personal performance targets, as agreed by your line manager.
  • Carry out duties and responsibilities in accordance with the Council's customer care standards.
  • Be committed to the Council's ambitions and CARE values (see above).
  • Under

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