Golf Shop Assistant

2 weeks ago


York, York City, United Kingdom Aldwark Manor Estate Full time

Job Ref:
ALD1057

Branch:
Aldwark Manor

Location:
Head Office, York

Salary/Benefits:
Competitive Salary, 16-40 hours per week

Contract type:
Permanent

Hours:
Part Time

Shift pattern:2-5 days/week

Hours per week:16-40 hours/week

Posted date:01/04/2023

Closing date:30/04/2023


The Aldwark Manor Estate is a privately owned Hotel with Golf, Spa and Leisure facilities nestled in a picturesque village between York and Harrogate.

Set in 185 acres of beautiful countryside, this four-star hotel provides a complete escape for both business and leisure guests alike.


The hotel has undergone major renovations in the bedrooms, restaurant, bar and all public areas with further plans to redevelop and expand throughout 2023 and 2024, increasing the number of Bedrooms, an additional fine dining restaurant, and an opulent new Spa with state-of-the-art facilities.


Our values:
"Never be ordinary" in our product, quality or people with the aim of being "Always Aldwark" in meeting our guest's and team expectations

Reports to:
Bunkers Bar, Restaurant Golf Manager

Salary:
£10/£10..50 per hour, depending upon experience

Hours of work: 16-40 hours per week

Benefits:
(shopping discounts, free parking, gym, golf, tips, free meal on duty)

Main duties and purpose of the role:

As Bunkers Golf Shop Assistant you are responsible for helping your department to deliver an excellent Guest and Team Member experience in accordance with the Aldwark Manor Estate Service Standards.

The working times will be between 7am and 6pm, working 2-5 days per week, including weekends and bank holidays.

  • Minimum of 1 years' experience in sales or customer service with a passion for the sport and a basic knowledge of the rules of golf
  • Adminsiter point of sales transactions and maintain the daytoday golf reservations systems by reserving tee times, checking in customers and receiving payments
  • Accurately reconcile cash register sales with daily sales reports at shift change points
  • Ensure the collection and recording receipt of appropriate payment (cash, credit card transactions) in accordance with company procedures
  • Maintain records of daily play on the golf course and other data as directed
  • Assist with maintaining the data management system within the point of sales software
  • Perform outside service duties such as setting and maintaining buggy staging area and putting green
  • Strong verbal and written communication skills
  • Excellent customer service skills with the ability to communicate well with guests and team members
  • Ability to assist in different areas of Food and Beverage including the bar and restaurant
  • Manage guest queries and complaints in a timely and efficient manner
  • Ensure compliance with brand standards
  • Effective time management and communication skills
  • Carry out duties correctly to assist Bunkers Manager in achieving financial targets
  • Carry out cleaning duties as assigned to you with an awareness of Safety and Security policies and procedures, ensuring relevant records are completed daily
  • Complete company training modules as required to ensure compliance with relevant Health Safety policies and procedures

About Us
The Aldwark Manor Estate has been synonymous with luxury since it was established in 1978.


Elegant grounds, sensual design, elemental dining and grandeur at every turn, within 185 acres of countryside all contribute to its allure.


The Aldwark Manor Estate is an independent, indulgent luxury hotel in the Yorkshire countryside and provides the setting for unforgettable experiences.



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