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Customer Engagement Assistant

3 months ago

Bury, Borough of Bury, United Kingdom Oldham Council Full time

Bury Council
***
Post Title: Customer Engagement Assistant

Team:
Customer Contact Team

Customer Engagement Assistant, Grade 5, £23, ,500 per annum.


We are looking for customer focused individuals to join our reception team; you must have experience of working in a front facing customer environment with excellent customer care skills along with a commitment to performance and excellent service delivery.


The position is in the Town Hall reception, you will be responsible for receiving visitors, responding to customer queries and directing customers to services accessible via freephones and online, providing digital assistance where required.

You will answer telephone enquiries from members of the public across a range of services provided by the Council. You will access and process information using relevant systems.


Provide excellent service to all customers contacting the Council, both internally and externally, in accordance with the Council's Corporate Customer Care Charter.

Full training will be given and you will have the support of Team Managers.

Normal hours of work are 18.5 hours per week Wednesday 1.00pm to 5.00pm, Thursday and Friday 8.45am to 5.00pm.

To hear about the benefits for working with Bury Council, please visit A good employer | greater jobs

We support employees to work with agility, where appropriate for the post and service requirements.


We are committed to Bury being an equal society that recognises values and embraces all people, regardless of any difference, for the skills, abilities and experiences they bring into the workforce and the wider community.

Therefore we guarantee an interview for disabled people, looked after children/ care leavers, armed forces personnel (including reservists and veterans) and carers of adults or disabled children if they meet the essential criteria.

For an informal chat regarding the role please contact Sue Humphries on

Interviews will be held weeks beginning 18 or 25 April 2024.

For further information please see:

  • Job description and person specification
  • Work demands form (JA1)
  • Privacy notice

salary from
***£23,114

contract
***permanent

working hours
***part time

*** pm

  • 27th Mar 2024