![NRS Healthcare](https://media.trabajo.org/img/noimg.jpg)
Customer Service Advisor
1 week ago
Role:
Customer Service Advisor
Location:
Paignton
Salary:
£21,242 pa
Hours:
Full time 40 hrs per week, Monday - Friday
This is no ordinary customer service role.
We are looking for people to join us who care about others and want to make a difference in their community.
Our Customer Service Team are the first point of contact for many of our vulnerable service users and their families and a pivotal part of the success of the service we provide to predominantly domestic settings across Torbay.
Using telephone and other communication channels you will be part of a service that allows vulnerable people to remain independent in their homes, allowing the NHS and Social Services to deliver frontline care where it is needed most.
Although the job may be fast paced and challenging at times, what you will gain in abundance is satisfaction and pride in the knowledge that you are genuinely making a difference to vulnerable people in your community.
Role & Responsibilities:
- To be the first point of contact for our service users, their families and clinicians.
- To communicate to our Driver Technicians and Service Engineers, providing allocations for rebookings and call outs.
- To book in the delivery and collection of healthcare equipment with our clients.
- To arrange the service and repair of certain items with our clients.
- To demonstrate adaptability and excellent people skills as you will be dealing with various people including vulnerable clients, their relatives, clinicians, and colleagues.
- To comply with company processes and procedures.
- To effectively manage stock queries and out of stock process.
- To update the systems in a timely manner and maintain filing systems and records.
- Various shift patterns
What we look for in a Customer Service Advisor:
- IT literacy and administration skills, the ability to undertake order processing and update systems.
- Excellent customer service skills, friendly and approachable telephone manner.
- Ability to work well under pressure, resilience when needed and an empathetic nature.
- A team worker with a flexible approach and good communication skills.
- Attention to detail and organisation skills.
In return we offer you the following:
- A chance to work as part of a great team doing a rewarding job
- Competitive salary and benefits
- Free onsite tea, coffee & hot chocolate
- Career progression opportunities & training
- Pension scheme
- Enhanced holiday of 33 days per year (including bank holidays) which increases with service up to 38 days per year (including bank holidays)
- Participation in our employee recognition scheme and recommend a friend scheme
- Entitlement to Employee Assistance Programme and Bike to Work scheme
- Access to exclusive employee discounts and savings in gym & wellness discounts
About us
- NRS Healthcare is the UK's leading provider of Community Equipment Services and is a marketleading and awardwinning provider of products and services designed to support independent living.
- We deliver complete endtoend services through all stages of equipment provision and recycling, within the healthcare sector.
- We employ over 1000 staff and work for over 40 Local Authorities, Clinical Commissioning Groups, and NHS Trusts.
- With a heritage over 70 years, we have unparalleled expertise in daily living aids and disability aids for older people, disabled adults and children and their carers.
- To be noted: _
- This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the professional and operational managers._
- This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder._
- Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK._
Salary:
£21,242.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Onsite parking
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Loyalty bonus
Ability to commute/relocate:
- Paignton: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Call centre experience
Work authorisation:
- United Kingdom (required)
Work Location:
One location
Reference ID:
Torb
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