Income Management Assistant Calico Homes

2 weeks ago

Burnley, Lancashire, United Kingdom the calico group Full time

Job details:

  • Job reference


 REQ00124
  • Date posted
  • 24/05/202 Application closing date
  • 04/06/202 Location
  • Burnley
  • Salary
- £20,410

  • Contractual hours
  • 36.2 Basis
  • Full time
  • Job category/type
  • Blank

Income Management Assistant Calico Homes:

  • Job description

What you'll be doing

  • The Income Management Assistant role will involve supporting the Income Management Team for Current, Former and all tenancy related Income Collection.
  • Complete a variety of tasks including Universal Credit rent verifications, Housing Benefit input, arrears escalation letters, preparing legal documents, credits and refunds, tenant reference requests, managing the Income Team mailbox and CRM tasks, processing customer payments, customer interactions face to face/telephone and any other duties required to support the Income Management Team.
You can find more details on the role and key deliverables in the Role Profile.

Please note this is a temporary role to cover maternity leave until 17/11/2023, however we are a growing company and may have vacancies available at the end of the assignment.


What you will get in return

  • The opportunity to make a real difference to people's lives
  • Competitive salary
  • 25 days holiday + 8 Bank Holidays
  • A fabulous wellbeing programme
  • Be part of a values lead culture
  • Quality learning and development opportunities
  • Join a unique and diverse group of companies with growth ambitions


There are so many more benefits to working for Calico Homes and the Calico Group, too many to mention Calico has a reputation both locally and nationally as an employer of choice, ranked 2nd in the "Inclusive top 50 UK Employers list" - an achievement we are exceptionally proud of.


What you'll need to be a success

  • Housing Management Qualification (Desirable)
  • Experience of working in a customer focussed environment, building positive relationships to provide high levels of customer care. (Essential)
  • Experience of working in Social Housing. (Desirable)
  • Housing and estate management including income collection and tenancy sustainment (Desirable)
  • Ability to work successfully within team and partnership settings both with internal Calico colleagues and external stakeholders. (Desirable)
  • Proficient use of Microsoft Office packages such as Word, Excel, PowerPoint, and Outlook (Desirable)
  • Good interpersonal, verbal, problem solving and written skills. (Essential)
  • Highly developed organisational, decisionmaking and workload management with the ability to prioritise. (Essential)
  • Ability to work on own initiative and as part of a team without supervision. (Essential)
  • Calico's requirement within safeguarding legislation and good practice. (Desirable)
  • Housing Legislation and legal processes with relevance to social housing. (Desirable)
  • Welfare benefits and legislation knowledge. (Desirable)
  • Perception of rent account and numerical skills. (Desirable)

Ready to apply?


If you think you have everything we're looking for in an Income Management Assistant then we'd love to hear from you.


Interviews will be held on Monday 12th of June.

About Calico Homes


Calico Homes' is a values led company who through investing in local communities where everyone thrives - through innovation, strength and collaboration.

Calico Homes, along with all other parts of the Group, have a shared purpose as part of the Calico Group, to make a real difference to people's lives.


Each part of the Calico Group has its own specialism and expertise but the "One Calico" vision is to help people to build a better future, whatever their background and wherever they are in their life's journey.


Because we know we can always do more for our customers, we are continually expanding the range of services which we offer and looking for new talent.

This means we need more amazing people who share our values and have real passion for helping others.


Calico are committed to equality of opportunity for all staff and wish to be representative of the communities in which we work.

Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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