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Data Operations Lead Full Time Permanent

3 months ago

StainesuponThames, Surrey, United Kingdom IFS Full time

Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters-at the Moment of ServiceTM.

Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.


At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact.

We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.
We celebrate diversity and understand our responsibility to reflect the diverse world we work in.

We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities.

so that we can help others make theirs. If you want to change the status quo, we'll help you make your moment.

Work in close, trusted, collaboration with AE, First Line Sales Managers, MD and Regional Business Operations Director so they can monitor their business around all key activities, such as, but not limited to, proactive Forecasting preparation, Pipeline growth management, assurance of most adequate Territory coverage, Planning, Quota assignment, Go To Market (GTM), Quarterly Business Reviews (QBR's), Deal Reviews.

Co-ordinate with Regional Business Operations team and local Business Operations team (Field Operations, Deal Desk, Sales Compensation) making sure we provide and constantly optimize the support to the field.

Responsible for sales activities and performance analysis, with a focus to improve sales efficiency and productivity.
Ensure CRM accuracy and hygiene (Forecast, Pipeline, DARs submission, Deal reviews)
GTM implementation and execution into the MU's
Monitor execution against FY Plan and Revenue Forecast, and related gap analysis.
Coordinate and help monitor activities account executives, first line sales managers and MU leaders.
Implement and optimize processes around Deal Desk, CRM, Forecasting, Pipeline in connection with Global team.
Help implement and execute all Corporate Business Operations programs.

Sales compensation check and sign off, alignment with Global team on quotas and sales compensation plans, also being the entry point for the sales management and the field for all compensation related topics.

Follow up with AE's to complete DAR's and work with AE's to increase pipeline and work with them to resolve any issues in the business operations area

A true team-player focusing on creating long term value for the team.
History in working with CRM solutions.
Excellent verbal and written communication skills in English + local language
Demonstrated ability to meet deadlines and deliver results with high quality.
High proficiency with Microsoft Office
Highly educated in Business Administration, Marketing, Finance, or similar area
5+ years or professional working history within Business Operations or role-related functions (e.g., finance, business controlling etc.
French language skills desirable.


We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging.

Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.