Supply Chain AssistantSupply Chain Assistant

1 week ago


High Wycombe, Buckinghamshire, United Kingdom Platinum Resourcing (UK) Ltd Full time
Working for a well-established medical company in High Wycombe you will report to the Supply Chain Supervisor.

You will be working as part of a team of 6 people, processing sales and sample orders whilst dealing with telephone/email queries from internal and external customers.

You will ensure that queries are resolved efficiently and effectively within the department's customer service level commitment, whilst working and adhering to ISO/GDP procedures.

Salary £23,500, 25 days holiday per annum rising to 27 after 5 years' service, contributory pension scheme, private health care, life assurance, modern office facilities, subsidised canteen, free parking onsite.

Full time, working hours are Monday to Friday 37.5 hours per week, 9am - 5pm

Duties:

  • Providing excellent customer service in line with departmental standards, procedures, and guidelines.
  • Processing of sales and sample orders in accordance with standard operating procedures.
  • Proactively promoting products and services at all times, whilst maintaining excellent service levels.
  • Handling all customer related enquiries promptly and efficiently.
  • Responding to complaints relating to service or product, including the administration of exchanges, returns and faulty stock.
  • Various administration tasks, including but not limited to invoicing, scanning and credit notes.
  • Work to targets as set by Supply Chain Supervisor.
  • To implement the Company's Quality Policy as documented in the Quality and Procedures Manual.
  • To provide flexible cover as required across all Supply Chain administrative activities as directed by line management.

Skills and Experience Required:

  • Reliable, inquisitive and enthusiastic
  • Customer Service experience
  • Keen eye for detail
  • High level of accuracy
  • Methodical approach to work
  • Good communication and numeracy skills
  • Able to demonstrate initiative
  • Excellent IT skills including Microsoft Office
  • Team player with a flexible approach to work #J-18808-Ljbffr


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