![Process Instrument Solutions](https://media.trabajo.org/img/noimg.jpg)
Service Advisor
2 weeks ago
About us
We are professional, innovative, supportive and our goal is to be the leading process industry solution provider offering high-quality, reliable and effective instrumentation, alongside exceptional customer service.
Our experienced sales and customer care team make sure that all product sales are supported, be that through our own network of services and support engineers, or from the original manufacturer.
Process Instrument Solutions not only supply your instrumentation but we will also expertly install, commission, calibrate and service the products whether initially sourced through us or already installed at your plant.
We're proud to have access to a substantial number of stocks of instrumentation either held by us or by our manufacturing partners resulting in secure next day deliveries or fast track engineered solutions.
We have ISO 9001, Safe Contractor approval and Inst MC membership alongside all the correct insurances, risk assessments and method statements required for safe working conditions.
Our work environment includes:
- Modern office setting
- Onthejob training
- Safe work environment
- Workfromhome days
- Wellness programs
- Growth opportunities
- Relaxed atmosphere
- Regular social events
- Company perks
Job Title:
Service Advisor - Instrumentation & Control
Location:
Process Instrument Solutions Ltd, Units 6 and 7, Parkway, Elm Farm Park, Thurston, Suffolk IP31 3TB
Department:
Service & Aftersales
Reporting to:
Service & Engineering Manager
We are recruiting for an experienced and driven Service Advisor to join our fast growing company.
This is a unique opportunity to demonstrate the Process Instrument Solutions approach to solution provision and grow key aftersales accounts in new and existing business fields through direct client engagement, providing basic technical support and identifying and advising on calibration and maintenance requirements.
This role is based at our head office in Suffolk, with occasional travel to customer sites.Make your mark in our exciting world at Process Instrument Solutions.
We are a dynamic technology business, looking to change the way Instrumentation products are sold, integrated and serviced.
We're looking for people with the skills, vision and technical excellence to join our experienced and growing team.
Join our team as an Process Instrumentation Specialist and help us re-imagine the industrial process world, by finding solutions and expertly specifying instrumentation for our customers.
We are looking for a creative and driven individual to support our business focused on the PIS portfolio of innovative instrumentation.
This is your role. What part will you play?
This is a key role in delivering a fantastic customer experience, generating business growth within the service department and creating customer satisfaction.
You will be providing service advisory information, creating booking, monitoring installation projects and following up with customers who have some of the best end to end process instrumentation solutions in the market.
You will be a highly motivated individual who works well on your own or within a team and have a real passion for outstanding customer service.
The role sits at the heart of the business and plays a crucial role in ensuring that our customers are supported.
Use your skills to move our business forward.
- Provide support and feedback to the business on all aspects of our customer portfolio.
- Demonstrate incredible customer service skills.
- A capability to absorb basic technical information and disseminate that in a simple understandable way.
- The ability to manage bookings and manage a customers journey from enquiry to delivery.
- Be a support resource for colleagues, customers and suppliers.
- Provide updates and support to our customers, via our customer portals and ticketing systems.
- The capability and confidence to discuss instrumentation solution, maintenance requirements and upselling of services with a wide variety of customers and industry.
Experience and qualifications:
- We are looking for people with a passion for customer service, along with an interest in technology.
- A knowledge of a wide variety of process control technologies including level, flow, temperature, pressure, process control, automation and an underpinning grasp of how digitalization can be applied in the context of those technologies within the Process Industries is desirable but not essential.
- Outstanding communication skills, both verbally and written.
- A good understanding of customer management and expectation handling.
We've got a lot to offer. How about you?
We recruit people from all walks of life and look for individuals whose personal
-
Customer Service Advisor
2 weeks ago
Bury St, Suffolk, United Kingdom First Recruitment Services Limited Full timePosition:Customer Service Advisor- Salary: £11 per hour- Location: Bury St Edmunds- Hours:Monday Friday 84 with 1 hour unpaid lunch break. 7 paid hours a day. Parking availableDuties will include: Answering incoming customer calls to resolve issues and enquiries, ensuring customer needs are met in a timely and professional manner to meet individual and...
-
Customer Service Advisor
2 weeks ago
Bury St, Suffolk, United Kingdom Hales Jobs Full timeCustomer Service AdvisorBury St Edmunds£ £12 per hourThe working hours for this role are Monday to Friday 08:30-17:00.Driving/own transport is essential due to the office location.Daily Duties Working within a team Answering telephone calls and helping with queries Work within a team to ensure the workload is prioritised Inputting data into bespoke...
-
Customer Service Advisor
2 weeks ago
Bury St, Suffolk, United Kingdom Hales Group Limited Full timeCustomer Service Advisor - outskirts of Bury St Edmunds - £10.35 per hour(rising after NLW increases) - Temp to PermDriving/own transport is essential due to the office location.Daily Duties Working within a team Answering telephone calls and helping with queries Work within a team to ensure the workload is prioritised Inputting data into bespoke software...
-
Parts Advisor
2 weeks ago
Bury St, Suffolk, United Kingdom Perfect Placement Full timeParts Advisor Basic Salary up to £26,000 + bonus based on both Departmental Profit and Customer Satisfaction Monday – Friday 08:00am til 17:30 + Saturday mornings on a rota 25 days holiday + bank holidays, rising to 28 days after 3 years continuous service. We present an excellent opportunity for a Parts Advisor role at an Automotive Dealership in the...
-
Customer Service Advisor
2 weeks ago
Bury St, Suffolk, United Kingdom First Recruitment Services Full timePosition:Customer Service Advisor- Salary: £10 - £11 per hour- Location: Bury St Edmunds- Hours:Monday Friday 84 with 1 hour unpaid lunch break. 7 paid hours a day. Parking availableDuties will include: Answering incoming customer calls to resolve issues and enquiries, ensuring customer needs are met in a timely and professional manner to meet individual...
-
Customer service advisor
4 weeks ago
Bury St. Edmunds, Suffolk, United Kingdom Hales Group Limited Full timeCustomer Service Advisor - outskirts of Bury St Edmunds - £11.44 per hour - Temp to permOur client based close to Bury St Edmunds is seeking a Customer Service Advisor to join their well-established team within an office environment. The successful candidate will be fully trained on how to assist customers via inbound calls, emails and follow up support...
-
Mortgage Advisor
2 weeks ago
Bury St, Suffolk, United Kingdom Rayner Personnel Full timeMortgage Advisor Norwich- £30k - £40k OTEMy client is looking for a Mortgage Advisor to join their market leading company in Norwich. The basic salary will range from £22k - £25k (Depending on experience) with potential commission earnings of £40k - £80k *CeMAP qualifications required. If you arenewly qualified with no experience, a sales background...
-
Customer Service Advisor- Reception
2 weeks ago
Bury St, Suffolk, United Kingdom West Suffolk College Full time**Customer Service Advisor Reception University and Professional Development Centre**West Suffolk College, Bury St Edmunds37 hours per week, 52 weeks per year, PermanentSalary: £18,828 per annumWest Suffolk College is one of the country's leading further education and apprenticeship providers. Our apprenticeship results have consistently remained above the...
-
Sales Advisor
2 weeks ago
Bury St, Suffolk, United Kingdom Euro Car Parts Full timeThe RoleAs a Sales Advisor within our branches, you are pivotal to the success of the business. You will build relationships with trade customers on a regular basis both in person in the branch and over the phone, aiming to win new business and cement relationships with existing trade customers - ultimately delivering on our customer promise.This role is...
-
Sales Advisor
2 weeks ago
Bury St, Suffolk, United Kingdom LKQ Euro Car Parts Full timeThe RoleAs a Sales Advisor within our branches, you are pivotal to the success of the business. You will build relationships with trade customers on a regular basis both in person in the branch and over the phone, aiming to win new business and cement relationshipswith existing trade customers - ultimately delivering on our customer promise.This role is part...
-
Service Manager
2 weeks ago
Bury St, Suffolk, United Kingdom Holden & Holden Ltd Full timeAs the Service Manager, you'll be at the forefront of ensuring exceptional customer experiences. You have the ability to optimise workflow whilst implementing stringent quality controls. Your role is not just about managing services, your expertise is the key to keeping engines running smoothly, customers driving away completely satisfied and steering a...
-
Customer Advisor
2 weeks ago
Bury St, Suffolk, United Kingdom B&Q Full timeAbout the rolePart time - 20 hours per weekPermanent ContractShifts available are weekends plus one day during the week, 7.00am pm£10.60 per hourWe believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Customer...
-
Parts Advisor
2 weeks ago
Bury St, Suffolk, United Kingdom Krazy Horse Full timeDepartment: AftersalesPosition Type: Permanent, full timeReporting to: Aftersales ManagerStart date: ASAPMorgan, Caterham, Dodge & RAMAre you a driven, enthusiastic, and motivated individual? Do you thrive in a fast-paced environment? Can you deliver world class customer service?If the answer is yes to the above, then we want to hear from you Here at Krazy...
-
Customer Resolutions Advisor
2 weeks ago
Bury St, Suffolk, United Kingdom Huntress Full timeWe have an excellent opportunity for a Customer Resolutions Advisor in Bury St Edmunds.This is a temporary, ongoing position and pays an hourly rate of £9.50ph. It is a full time role, working hours (39 hours a week) will be between the hours of 8am and 6pm. This will be 5 days out of the 7 and will include weekend working. Free on site parkingis...
-
Payroll & Benefits Advisor
2 weeks ago
Bury St, Suffolk, United Kingdom BU-UK Infrastructure Full timeAt BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.We provide a supportive environment that is committed to enabling our people to be the best - ensuring they feel proud to be themselves and...
-
HR Advisor
2 weeks ago
Bury St, Suffolk, United Kingdom Direct Table Foods Ltd Full timeDirect Table Foods, based in Bury St. Edmunds, Suffolk, was established more than 50 years ago and has successfully grown to become one of the most prominent bacon, gammon sausage processors in the UK with a rich heritage and strong visionWe are enjoying an exciting period of transformation and growth. As a result we now have a brand new vacancy to join our...
-
Customer Service Advisor
2 weeks ago
Bury St, Suffolk, United Kingdom Adecco UK Full timeCustomer Service Adviser - Outskirts of Stowmarket - Temp to Perm - £21,500Do you value great customer service? Are you looking to move away from Retail or Hospitality and in to an Office based role? Are you a confident communicator?Well we want to speak to youWe are keen to speak great personalities, after all this is a people based role Our client is...
-
Young Persons Employment Advisor
2 weeks ago
Bury St, Suffolk, United Kingdom Access Community Trust Full timeJob Title: Young Persons Employment AdvisorResponsible to:Service Manager - Youth and Employment ServicesHours of Duty: hours per weekContract: Fixed term until 31/12/2023Salary:£12.82 per hour (£25,000 pro-rata)Key Purpose:Access Community Trust works in disadvantaged communities in Suffolk and Norfolk providing support with housing, health, wellbeing and...
-
Payroll Advisor
2 weeks ago
Bury St, Suffolk, United Kingdom Greene King Full timeGreene King is the country's leading pub company and Brewer, first established in 1799. At Greene King it's not just pints that we want you to pour, we want people who can share our purpose and Pour Happiness into Lives. We are on a transformational journey for both customers and colleagues which will make us the pride of British hospitality. With over...
-
Aftersales Advisor
2 weeks ago
Bury St, Suffolk, United Kingdom TruckEast Ltd Full timeThe After Sales Advisor will be responsible for the smooth daily operation of the Service Reception & Administration working within a strong team environment and delivering outstanding customer service to both internal and external customers by way of exceptional communication.Essential duties and responsibilities To perform this role successfully, an...