Care Coordinator
2 weeks ago
An exciting opportunity has arisen for a Care Coordinator to join our team based in Newport, Shropshire on a full-time basis.
Being the first home care provider to be rated Outstanding by CQC we are passionate about giving the best possible care and support to our clients, with support focused on the person and not the task.
Our Care Professionals consistently see the same clients every week, and with no visit less than an hour, there is plenty of time to develop lasting trusting relationships with our clients and their families.
Job Description:
To be successful, you will be able to deliver a first-class client experience, drive carer engagement and be confident in building strong relationships within the team.
Being at the heart of our care team you will ensure that our schedules are completed to meet both client and carer needs.
The role includes but is not limited to:
Performing a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of service to clients.
Understanding and building effective and efficient schedules around our clients and CARE Professionals.Ensuring schedules are prepared on a monthly basis - considering travel time, holidays, training and last-minute cancellations.
Being responsive to changes in the schedules and liaising with relevant team members.
Assigning CARE Professionals to new clients in conjunction with the client services team and arrange introductions.
Ensuring client schedules are built around needs and preferences and building continuous growth with the same Care Professionals the same times each week, where possible.
Working with the recruitment team to ensure sufficient current and future staffing levels are met.
Working with the Care Team to ensure new and existing care services can be resourced and scheduled on a timely basis.
Ensuring compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
Supporting with the out of hours phone
Carrying out any other duties deemed necessary for the successful operation of the business.
Qualifications:
Additional Information
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