Professional Services Consultant

1 week ago

London, Greater London, United Kingdom Mimecast Full time

You will continuously work with customers to implement and optimize Mimecast through post-sales, handling data migration projects while delivering customized training.

While supporting customers, engage with various internal Mimecast teams to ensure that technical challenges are handled quickly and appropriately. You will also be required to deliver ad-hoc consultancy days across the new and existing customer base.

Key Responsibilities:

  • Assist Customers with implementing the Mimecast Service across the EMEA region
  • Develop and deliver customized training covering Administration, End user tools, and eDiscovery along with new features
  • Escalation and tracking of issues raised with the Mimecast Support Team Escalation and tracking of feature requests raised with Mimecast Product Development
  • Recognize upsell opportunities for additional products and services
  • Support presales calls to discuss Mimecast Professional Services and product features
  • Develop Professional Services proposals and Statements of Work
  • Engage with cross functional teams to meet customer's needs
  • Assist with the upskilling and onboarding of newer team members
  • Accept and deliver more complex projects with large customers

Essential Skills and Experience:

  • Strong technical skills specifically in operating systems, desktop deployment, system administration and/or technical architecture
  • Comfortable with developing presales and project deliverables using MS Office products such as Word, PowerPoint, Excel, and Visio
  • Exposure to scripting technologies such as PowerShell, VBScript and C#
  • Ability to successfully articulate technical solutions
  • Demonstrate ability in customerfacing positions, preferably as a professional services consultant
  • Strong analytical skills regarding technical and project management issues
  • Excellent communications and interpersonal skills, including ability to interact and communicate with all levels of personnel, internally and externally, including Clevel staff

Qualifications:

  • MCSE or equivalent is a plus however not essential
  • Other Vendor Certifications in other Archiving or Gateway Security Platforms
Why Mimecast?

We're fast thinking. We go big to reach our cyberattack-disrupting goals.

And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen.

We never leave anyone behind. We deliver quickly - and outstandingly. We're big on honesty because it makes us better. We're empowered by our mission.

And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare.

That's The Mimecast Way.

And the Mimecast way is also a hybrid-working way.

We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders.

Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose.

DEI Statement

Cybersecurity is a community effort.

That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course.


We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background.

We particularly welcome applicants from traditionally underrepresented groups.

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