Information Technology Service Delivery Manager

2 weeks ago


SunburyonThames, Surrey, United Kingdom Thornton Gregory Full time
SERVICE DELIVERY MANAGER Infrastructure, finance, customer delivery, managed service.

A global Managed Services client of ours who specialises in the Financial sector is seeking a Service Delivery Manager to ensure the smooth and efficient delivery of IT services in a 24/7 infrastructure environment.

You will play a critical role in maintaining elevated levels of customer satisfaction by overseeing service delivery and working with technical teams.

We are looking for someone to create, manage, and monitor the delivery of IT services to meet established service level agreements (SLAs), key performance indicators (KPIs), service improvements plans (SIPs) and root cause analysis (RCA).

You will collaborate with cross-functional teams to ensure seamless service delivery and issue resolution.

You will have a strong technical background and understanding of IT infrastructure components across compute, storage, networking etc.

The role is global so you will have the ability to work flexible hours and participate in an on-call rotation as needed.

Because if the financial nature of this environment an understanding of secure environment ISO27001 or equivalent would be ideal.

They are working in a hybrid manner and are committed to your development. Please contact me asap for more information and a full specification.

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