Customer Advisor

2 weeks ago


Eastleigh, Hampshire, United Kingdom Aviva Full time
Customer Assessor (customer service) - Private Medical Insurance - Starting salary between £23,900 to £31,200 (depending on hours, skills, and experience) plus additional benefits

Our standard full-time contracts are for 35 hours per week (with options for part time working, after the initial 18 week full time training period).

However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for enhanced 40 hour contract which has an enhanced salary of up to £31,200

Flexible shift pattern between 08:00 - 18:30 Monday - Friday. 1 Saturday shift every 6 weeks 09:00 - 13:00

Are you passionate about delivering brilliant service and ensuring customers get the help they need when they need it most? Do you exceed in a fast-paced busy environment? Are you someone who establishes relationships easily with others, making them feel valued and supported? We are looking for people who truly care and are driven to give it their all every single day.

A bit about the job:

You will be working within a fast paced busy telephony driven role to guide and support customers through their health claims journey, be that confirming for appointments, solving a bill query or whether it's overnight care, outpatient treatment, diagnostic tests, scans, or aftercare, you will help & support our customers to get the specialist private treatment they need. Part of this role will involve handling customer dissatisfaction, with support from your team.

We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take ownership and who make good decisions.

Skills and experience we're looking for:

Excellent communication skills and previous experience in a customer service-related role
  • The ability to be empathetic towards our customers, supporting them through a difficult period whilst making their claim journey easy for them and building their loyalty
  • A good fact finder - you will ask the right questions at the right time to get the customer's claim processed in the most efficient way
  • Meticulous and detail orientated - checking facts and asking questions will enable you to weigh up information and make accurate decisions about the claim
  • Knowledge of insurance products/financial services would be great, but not essential.
What you'll get for this role:
  • Starting salary between £23,900 to £31,200 (depending on hours, location, skills, and experience)
  • Generous pension (starting level Aviva contributes 8% when you contribute 2%)
  • Eligibility for annual performance bonus
  • Family friendly parental and carer's leave
  • Up to 25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days
  • Up to 40% discount for Aviva products
  • Brilliant flexible benefits including electric cars
  • Aviva Matching Share Plan and Save As You Earn scheme
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We're inclusive and welcome everyone - we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working -spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.

We'd love it if you could submit your application online. If you require an alternative method of applying, please give Amber Britton a call on or send an email to

  • Eastleigh, Hampshire, United Kingdom Reed Business Support Full time

    We are assisting our clients search for a Customer Service Advisor to join their team in Eastleigh. The role is a temporary 6 month contract and they are looking for people to start with them full time ASAP. The role will be office based.Job Role;The role of the Customer Service Advisor is to provide an excellent and suitable customer service to our...


  • Eastleigh, Hampshire, United Kingdom Reed Business Support Full time

    Reed Business Support are assisting their clients search for Customer Service Advisors to join the team based in Eastleigh. The role is hybrid, with your week being split 60% (3 days) working remotely/from home and 40% (2 days) in the officein Eastleigh. They are happy to look at full time or part time, with a minimum of 28 hours per week. The role is...


  • Eastleigh, Hampshire, United Kingdom Service Care Solutions - Housing Full time

    Job Title: Customer Contact Advisor Salary: £14.43 PAYE Hours: 37 Hours Per WeekType: Temporary OngoingLocation: Eastleigh, SO50Start Date: ASAPJoin our client's dynamic team as a Customer Contact Advisor, where you will be at the forefront of delivering exceptional customer service. Your role is pivotal in ensuring customer satisfaction by handling various...


  • Eastleigh, Hampshire, United Kingdom Utilita Full time

    Title:Customer Service AdvisorDepartment: Customer ServiceLocation:Remote / Chandlers FordSalary: £24,960Hours: Monday - Friday (shifts could be 08:00 - 17:00 or 09:00 - 18:00)At Utilita we aim to provide our customers with a first-class service. Using our system and working closely with internal departments you will investigate and resolve any queries. To...


  • Eastleigh, Hampshire, United Kingdom Dean & Wood Limited Full time

    Would you like to join a forward thinking company that invests in people and their development?Dean & Wood is a leading refrigeration and air conditioning wholesaler with 17 branches throughout the UK. We have a vacancy for a Customer Service Advisor at our Southampton branch.The jobholder is expected to take responsibility for handling customer orders and...

  • Customer Advisor

    2 weeks ago


    Eastleigh, Hampshire, United Kingdom Aviva Full time

    Customer advisor - Private Medical Insurance - Starting salary between £23,900 to £27,300 (depending on hours, skills, and experience) plus additional benefitsOur standard full-time contracts are for 35 hours per week (with options for part time working, after the initial 18 week full time training period).However we want you to have the flexibility to...


  • Eastleigh, Hampshire, United Kingdom Abri Group Full time

    About usWe're Abri, a housing association based in the south of England. One of the largest in fact. We've got 35,000 homes and 1,500 colleagues. And if all our 80,000 residents lived in the same place, we'd have a town roughly the size of Guildford.We're a passionate bunch. We think we can make a real difference. Homelessness, poverty, inequality, a lack of...


  • Eastleigh, Hampshire, United Kingdom Abri Group Full time

    About usWe're Abri, a housing association based in the south of England. One of the largest in fact. We've got 35,000 homes and 1,500 colleagues. And if all our 80,000 residents lived in the same place, we'd have a town roughly the size of Guildford.We're a passionate bunch. We think we can make a real difference. Homelessness, poverty, inequality, a lack of...


  • Eastleigh, Hampshire, United Kingdom Abri Group Full time

    About usWe're Abri, a housing association based in the south of England. One of the largest in fact. We've got 35,000 homes and 1,500 colleagues. And if all our 80,000 residents lived in the same place, we'd have a town roughly the size of Guildford.We're a passionate bunch. We think we can make a real difference. Homelessness, poverty, inequality, a lack of...


  • Eastleigh, Hampshire, United Kingdom Countryside Properties Full time

    Salary 27,755.35Working hours per week 37Location EastleighYour new role ​​​​​​​No customer contact experience? No problem We'll provide you with all the training and ongoing support you'll need to make sure you're equipped to deal with the customer queries you'll handle.Whether you're speaking to customers over the phone, through webchat or by...


  • Eastleigh, Hampshire, United Kingdom Countryside Properties Full time

    Salary 27,755.35Working hours per week 37Location EastleighYour new role ​​​​​​​No customer contact experience? No problem We'll provide you with all the training and ongoing support you'll need to make sure you're equipped to deal with the customer queries you'll handle.Whether you're speaking to customers over the phone, through webchat or by...


  • Eastleigh, Hampshire, United Kingdom Talentsure Recruitment Full time

    Customer Service - Motor Claims HandlerLocation - Eastleigh (Hybrid Working)Salary - £24,100 per annum (increasing to £25,600 within 18 months)Hours - 37 1⁄2 hours per week, 5 days per week or part time full days available (between Monday - Friday 8.00am - 9.00pm, Saturday - Sunday 9.00am - 5.00pm)Are you ready to be the reassuring voice our client's...


  • Eastleigh, Hampshire, United Kingdom LNJ RECRUITMENT LIMITED Full time £22,000 - £28,000

    Are you passionate about providing exceptional client service? Do you enjoy building relationships and helping people find the right insurance solutions? Check below to see if you have what is needed for this opportunity, and if so, make an application asap.Your day-to-day responsibilities will involve building rapport with new clients, maintaining existing...

  • Trainee Sales Advisor

    2 weeks ago


    Eastleigh, Hampshire, United Kingdom Bloor Homes - Sales & Marketing Full time

    Trainee Sales AdvisorLooking to kickstart your career in sales for a reputable company? at Bloor Homes, we take pride in building quality homes that our customers fall in love with. As a Trainee Sales Advisor, you won't just be selling houses, you'll be helping individuals turn their dream of owning a new home into a reality.We are currently seeking a...


  • Eastleigh, Hampshire, United Kingdom Places Leisure Full time

    Reception and Customer Service Advisor - Eastleigh, HampshireWe are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to...


  • Eastleigh, Hampshire, United Kingdom Places Leisure Full time

    Reception and Customer Service Advisor - Eastleigh, HampshireWe are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to...

  • Customer Advisor

    2 weeks ago


    Eastleigh, Hampshire, United Kingdom Aviva Full time

    Customer Assessor (Customer Service) at Aviva Private Medical Insurance Are you passionate about delivering excellent service and ensuring customers receive the necessary assistance precisely when they require it? Are you skilled in handling a fast-paced environment? Do you excel at building relationships with others, making them feel valued and...

  • Mortgage Advisor

    2 weeks ago


    Eastleigh, Hampshire, United Kingdom NRG Resourcing Ltd Full time

    An abundance of quality leads, £30k salary with 20% commission an no validation. Salary increasing to £36k based on performanceAn award winning brokerage with incredible company benefits and performance incentives.The Mortgage Brokerage has a unique team of experienced Mortgage & Protection Advisers and Administrative Executives based in their Southampton...

  • Trainee Sales Advisor

    2 weeks ago


    Eastleigh, Hampshire, United Kingdom Bloor Homes - Sales & Marketing Full time

    Trainee Sales AdvisorWhen registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.Having a great product to sell will be music to your ears. At Bloor Homes, we build quality homes we are genuinely proud of. Our Trainee Sales Advisors are...


  • Eastleigh, Hampshire, United Kingdom NHS South Central and West Commissioning Support Unit Full time

    To support bespoke HR projects/programmes of work relating to the job evaluation service. To carry out other appropriate delegated duties as required by the Assistant People Support Advisor / People Advisor Operations. To work to deadlines as set out by customer service level agreements (SLAs), these may vary by customer and will require the formulation and...