Current jobs related to Progress Chaser - Nantwich, Cheshire East - Aqueduct Marina

3 months ago

Nantwich, Cheshire East, United Kingdom Aqueduct Marina Full time

Department:
Boat Services

Location:
Aqueduct Marina, Cheshire
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Summary:
Key Responsibilities:

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Progress Monitoring:

Regularly track and monitor the progress of boat services, including repairs, maintenance, and installations.
Collaborate with the Boat Services team to gather updates on ongoing work.

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Customer Communication:

Provide clear and concise information regarding the status of their boat services.

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Estimating:

Collaborate with customers and Boat Services staff to understand the scope of work for service requests.
Provide accurate and detailed estimates for boat services, taking into account labor, materials, and any additional requirements.

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Issue Identification:

Identify any potential delays, challenges, or issues in the boat service process.
Collaborate with the Boat Services team to proactively address and resolve any problems.

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Documentation:

Maintain accurate and uptodate records of boat service progress.
Document any changes to the scope of work, additional requirements, or modifications.

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Customer Relations:

Build and maintain positive relationships with customers by keeping them informed, providing estimates, and addressing any inquiries or concerns.
Ensure a high level of customer satisfaction throughout the boat service process.

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Collaboration:

Work closely with Boat Services staff to coordinate updates, ensure accurate information is provided, and align estimates with actual progress.
Collaborate with other departments as needed to facilitate smooth service operations.

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Reporting:

Generate regular reports on boat service progress and estimate accuracy for management and customers.
Highlight key achievements, potential risks, and recommended actions for improvement.

Qualifications and Skills:

Previous experience in a customer service role
Excellent communication skills, with the ability to convey technical information and estimates in a customerfriendly manner.
Strong organizational and timemanagement skills.
Knowledge of boat maintenance and services is a plus.
Problemsolving ability and a proactive approach to challenges.
Attention to detail and the ability to work well under pressure.

Job Types:
Full-time, Permanent

Salary:
£25,000.00 per year

Benefits:

Schedule:

Experience:

Licence/Certification:

Ability to Commute:

Ability to Relocate:

Work Location:
In person

Progress Chaser