Domestic Abuse Support Worker
2 weeks ago
be working within an experienced team willing to share skills, experience and support your learning and development.
Working at NWA
You will have access to a range of employee benefits including:
- An annual Salary £25,545
- £27,803 pro rata.
- Company Pension Scheme with Smart Pensions.
- 33 days annual leave entitlement (pro rata) including statutory holidays.
- Cycle to Work Scheme.
- Family friendly hours (parttime employees).
- Training and development opportunities.
- Birthday off every year.
- Additional holidays for long service.
- Access to EAP (via free app).
- Access to NE1 Discounts.
Responsibilities
- To provide safety advice, practical and emotional support to female victims of domestic violence/abuse on an appointment basis, face to face or by telephone.
- Complete initial and ongoing holistic, needs and risk assessments and make safe decisions in the interests of all survivors of domestic abuse.
- To provide advice, information and advocacy for women on a wide range of issues such as safety, safeguarding, legal remedies, welfare benefits, health care, housing etc.
- To assist women and their children to achieve and maintain safety, access safe temporary accommodation or resettle successfully into the community, developing support networks within the community specific to their needs.
- Empower service users to identify and achieve their goals/positive outcomes.
- To assist women to develop social support networks.
- Where appropriate, to develop initiatives for women such as selfhelp support groups, assertiveness training, advice sessions etc.
- To deliver specific group programs on a rolling basis.
- To maintain and record accurate case files and support plans in agreement with client. Maintain accurate records regarding all service users in NWA's client case
- To work in partnership and advocate for women with external agencies, ensuring they receive the best possible service from both the civil and criminal justice systems.
- Establish and maintain good working relationships with Local Authorities, Children's Social Care and any other relevant voluntary and statutory agency.
- To facilitate the MARAC process.
- To work both Multi Agency and Intra Agency in order for clients to achieve their desired outcomes.
- Ensure that the health, wellbeing and rights of women and children are promoted throughout service delivery.
- To work in accordance with all Newcastle Women's Aid's policies, procedures and practices.
- To carry out any other duties as may be reasonably required within the level of responsibility of the post.
- To collate data relevant to monitoring.
Additional Responsibilities
- To participate in team meetings and Board of Trustee meetings as required.
- To maintain an allocated caseload under the direction of the Manager.
- To maintain accurate records, statistics, filing systems etc. and to ensure confidentiality of records and other information.
- To be responsible for own administration procedures, including maintaining the office diary and making appointments.
- To maintain good relationships with local voluntary and statutory agencies and the public.
- To identify individual training needs relevant to the post and to personal development.
Skills
Essential:
- Excellent verbal and written communication skills, including negotiation skills.
- Good IT skills.
- Good organisational and time management skills.
- Ability to work independently, as part of a team and with partner agencies.
- A flexible and adaptable approach to clients and working environment.
- An empathic, empowering and nonjudgemental attitude.
- Ability to effectively work with people regardless of their ethnic, cultural, social backgrounds, their gender, age, religious belief, disability, and sexual orientation.
- Ability to communicate with, and relate to, women from all backgrounds.
- An understanding of monitoring and reporting, and the importance of accurate and effective case notes.
- A good understanding of confidentiality and professional boundaries.
- A commitment to safeguarding adults and children and working within safeguarding procedures.
- A commitment to the rights of women and children.
- Work within the organisations Policies and Procedures.
Experience and Knowledge
Essential:
- Minimum 1 year paid or unpaid social welfare experience in a responsible role.
- Experience of working in the Womens sector or with people with complex needs.
- Knowledge of domestic abuse, its impact and remedies.
- Knowledge of local support systems and how to access.
Desirable:
- IDVA or DAPA qualification.
- Housingrelated knowledge and understanding.
- Understanding of the needs of children exposed to trauma.
- Knowledge of welfare benefits.
- Group work experience.
- Knowledge of the effects of childhood sexual, physical
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