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Arrears Recovery Officer
1 week ago
Role - ARREARS RECOVERY OFFICER c£38k (HYBRID ROLE & FLEXIBLE WORKING)
- PERMANENT ROLE
- ESTABLISHED ORGANISATION
- OPTION TO WORK 2 or 3 DAYS FROM HOME & FLEXIBLE WORKING
- ROLE REPORTS TO FINANCE BUSINESS PARTNER
- MUST HAVE SOCIAL HOUSING EXPERIENCE
- To lead on arrears recovery, providing support to tenants by placing emphasis on early intervention and giving up-to-date advice on financial inclusion, debt counselling and benefit entitlement.
- To support your line manager in the production of weekly, monthly, quarterly and annual key performance indicators (KPIs) for both external and internal stakeholders.
- Deal with any late payments and tenants change of circumstances
- Arrange for the production and distribution of regular rent statements to tenants
- Prepare all paperwork for the serving of Notices of Seeking Possession (NoSP) for County Court, Small Claims, DIY possession proceedings and evictions.
- Ensure the Possession Claim Online (PCOL) login is kept updated and the service used as necessary.
- Lead contact with the external Debt Recovery company for all former tenant arrears.
- Support your line manager in providing timely financial information for the effective and efficient management of the business.
- Support team meetings with weekly/daily finance related information, such as housing payments, Housing Benefit schedules, debit runs and rent increases.
- Significant experience of working within the Social Housing Sector with highly developed relationship management and stakeholder engagement skills
- Arrears recovery experience, ideally in social housing and/or the voluntary sector.
- Demonstrable experience in recovering debts from tenants and commercial customers, using enforcement procedures within a customer-focused environment.
- Experienced in Rent & Service Charge setting legislation and procedures.
- Proven up to date knowledge of Housing law, Welfare Reform, legal requirements and practical application of legislation
- Knowledge of legislation and regulation on setting rents and tenant service charges.
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Arrears Recovery Officer
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Fulham, United Kingdom HR Services and Solutions Full timeRole - ARREARS RECOVERY OFFICER c£38k (HYBRID ROLE & FLEXIBLE WORKING)* PERMANENT ROLE * ESTABLISHED ORGANISATION * OPTION TO WORK 2 or 3 DAYS FROM HOME & FLEXIBLE WORKING * ROLE REPORTS TO FINANCE BUSINESS PARTNER * MUST HAVE SOCIAL HOUSING EXPERIENCE Our client is a respected leader in their field and are now looking for an Arrears Recovery Officer to...
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Fulham, United Kingdom HR Services and Solutions Full timeRole - ARREARS RECOVERY OFFICER c£38k (HYBRID ROLE & FLEXIBLE WORKING) * PERMANENT ROLE * ESTABLISHED ORGANISATION * OPTION TO WORK 2 or 3 DAYS FROM HOME & FLEXIBLE WORKING * ROLE REPORTS TO FINANCE BUSINESS PARTNER * MUST HAVE SOCIAL HOUSING EXPERIENCEOur client is a respected leader in their field and are now looking for an Arrears Recovery Officer to...
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