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Operational Officer

4 months ago

Cardiff, Cardiff, United Kingdom Companies House Full time

Details:

Reference number:

Salary:

- £21,380
  • The salary for this role is £21,380. All our roles come with an excellent benefits' package, including the generous Civil Service Pension Scheme. Further salary increases depend entirely upon the outcome of our annual pay negotiation with central government. If you are a current Civil Servant transferring to us, your salary will be discussed in line with our pay policies.

Job grade:

  • Administrative Officer
  • Band B
    Contract type:
  • Permanent
    Business area:
  • CH
  • Customer Delivery Directorate
    Type of role:
  • Operational Delivery
    Working pattern:
  • Flexible working, Fulltime, Job share, Parttime
    Number of jobs available:
  • 60Contents
Location

About the job

Benefits:

Things you need to know

Location

  • Cardiff, Wales, CF14 3UZAbout the job

Job summary:

We believe Companies House is a great place to work and we'd love you to come and join us


Our aim is to be the best registry of companies in the world, achieved through brilliant people, working on brilliant systems, delivering brilliant services.

Through our new powers we're excited to be working across government to fight economic crime.

We're looking for enthusiastic, customer focused people to join our great teams as Operational Officers.

As part of an exciting, dynamic team, you'll be supported and trained, whilst also being encouraged to work independently.

Job description:

As an Operational Officer you could be placed in a variety of teams, where we may ask you to do all or a variety of these tasks:

  • Checking and processing documents filed under the Companies Act
  • Correctly recording data and following set guidelines
  • Answering customer queries and complaints, verbally and in writing, providing guidance as required
  • Handling customer correspondence correctly, with a high attention to detail
  • Confidently meeting deadlines and targets
  • Working as part of a team, to deliver a great service to our customers
  • Ensuring our powers are put into action, so that our customers comply with legislation and have sanctions applied when needed.

Person specification:

As an Operational Officer you'll:

  • Be well organised, and able to deliver under pressure
  • Have good written and verbal communication skills
  • Have good IT skills
  • Adapt quickly to changing priorities and procedures
  • Produce accurate work
  • Be bold and curious to analyse information, ask questions and challenge when things don't seem quite right
  • Be confident to seek advice and support from colleagues and managers
  • Be able to learn quickly on the job in a fastpaced work environment.

About us
We're proud of who we are at Companies House, valuing our people and creating a real sense of community. We encourage professional development, celebrate success, and live our values to effect real change.

To find out more about the great things we're doing at Companies House please have a look at our blog posts and podcasts.

and watch our video to find out more

Behaviours:

We'll assess you against these behaviours during the selection process:

  • Managing a Quality Service
  • Making Effective Decisions
  • Working Together

Benefits:

You'll be part of a great team a Companies House, receiving a competitive salary and very generous contributory Civil Service Pension, we also offer a benefits package including:

  • A generous 30 days annual leave (based on full time hours) in addition to public holidays
  • Instant Awards to say thank you and recognise great effort and contributions
  • Great work life balance with flexible working
  • A proactive approach to employee wellbeing that allows our colleagues to flourish and be their best at work
  • A focus on career development and progression
  • Inclusive Network Groups to support our colleagues and a great Sports and Social Society
  • On site gym with subsidised membership and free onsite car parking
Things you need to know

Selection process details:

  • This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

All our recruitment at Companies House uses the Civil Service Success Profiles framework, which will assess your behaviours, strengths and experience.

Our recruitment process is underpinned by recruitment which is fair and open with decisions made on merit, as outlined in the Civil Service Commissioners' Recruitment Principles.


  • Write 500 words telling us about your skills and experience and linking them to the things we've asked for in the person specification and the behaviours mentioned in the advert (you can find the person specification in the top part of this advert and the behaviours are listed in the lower part of the advert).

What will the process look like?

  • If you're successful at sift stage, we'll invite you to an Assessment Centre at our Cardiff Office, which will include some activities to show us your skills, and