IT Service Desk Assistant

1 week ago


Edinburgh, Edinburgh, United Kingdom Bright Purple Resourcing Full time

Are you tech-savvy with a passion for providing exceptional customer service? Do you thrive in a dynamic and collaborative environment? We are currently seeking a motivated IT Service Desk Assistant to join an attractive organisation in Edinburgh on an initial 3-month fixed-term contract.


Position:
IT Service Desk Assistant

Contract Type:
Fixed-Term (3-months initial with high liklihood of extension)

Location:
Edinburgh, Scotland (Hybrid Working - 2 days in the office per week)

Salary:
£24,500 per annum

Role Overview:

As an IT Service Desk Assistant, you will play a pivotal role in delivering first-line support to internal colleagues, resolving technical issues, and providing top-notch customer service.

Your strong communication skills and technical expertise will be crucial in assisting end-users with a wide range of IT-related queries.


Key Responsibilities:

  • Respond promptly and professionally to incoming IT support tickets and calls.
  • Diagnose and resolve technical issues, ranging from hardware problems to software configuration.
  • Escalate complex issues to appropriate team members while ensuring timely followup and issue resolution.
  • Create and maintain detailed records of all incidents, service requests, and resolutions in an IT ticketing system.
  • Assist with the setup and configuration of new hardware and software for endusers.
  • Collaborate with team members to identify recurring issues and contribute to continuous improvement efforts.

Requirements:

  • Previous experience in a customerfacing IT support role or a similar position.
  • Proficiency in troubleshooting Windows and macOS operating systems.
  • Familiarity with software such as: Office 365, Active Directory, Exchange etc
  • Experience with setting up new users and supporting hardware
  • Excellent communication skills and the ability to explain technical concepts in a clear and understandable manner.
  • A passion for providing outstanding customer service and a willingness to go the extra mile for clients.


Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.



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