CRM Executive

1 week ago


Norwich, Norfolk, United Kingdom Ideal Personnel and Recruitment Solutions Full time
Our well respected client has a permanent vacancy for a CRM Executive. This role works closely with the Head of Business Development and the Senior Business Development Executive. Applicants for full or part time hours will be considered.

The role:

  • Ownership of the CRM system ensuring data integrity is maintained at all times
  • Managing the electronic client feedback and marketing data and reporting on themes, opportunities and threats
  • Managing the deal and referral registers
  • Managing the legal directory submissions including data capturing
  • Implement policies and procedures for CRM software administration and implement best practice.
  • Assisting with the launch and implementation of a new advanced CRM system.
  • Collaborate with wider marketing teams to develop and maintain marketing lists.
  • Coordinating training sessions and distributing CRM knowledge throughout the firm.
  • Encouraging the use of the system to drive efficiency and usage
  • Ensure that GDPR policy is adhered to in relation to marketing.
  • Working with the Business Development team to create and implement processes.
  • Analysing data and trends and producing reports.
  • Maintaining and developing related website pages and contact forms.

Requirements:

  • Experience of using and managing CRM systems
  • Experience of implementation of CRM software solutions, and automated software management tools, desired but not essential.
  • High level of computer literacy and proficient with MS Office
  • Excellent data analysis skills
  • High level of accuracy
  • The vision to enable the system to reach its potential
  • Outstanding organisational and time management skills
  • Excellent verbal and written communications skills
  • An ability to problem solve and find solutions
  • Excellent project management and stakeholder management skills
  • Delivers helpful CRM advice with a "can do" attitude

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