Sales Account Co-ordinator

2 weeks ago

Horsham, West Sussex, United Kingdom BOSS Controls Ltd Full time
At BOSS CONTROLS, we create smart buildings by optimising Building Management Systems (BMS).

As well as reducing costs and enabling affordable and clean energy, other tangible benefits include increasing productivity, promoting good health and wellbeing.

We are committed to sustainability and conservation efforts through effective maintenance and proactive contributions

We have a fantastic opportunity to join a growing team.

If, like us, you are motivated by delivering excellence then you will fit perfectly within the BOSS CONTROLS company, and together, we can breathe life into your career.


Working at BOSS CONTROLS


We are proud of our whole team, from expert BMS Controls Engineers to Customer Service advisors, job roles across the business are exciting, challenging, and rewarding.

Our values help guide the success of our business and we work with our colleagues and customers in line with these principles.


BOSS CONTROLS follows a careers pathways framework to ensure you are on a professional journey that aligns your aspirations with the company needs.

We offer internal and external training to support your career development.

You have the potential to navigate your career towards specified interests so that together we can effectively breathe life into buildings.


Are you the kind of person who not only excels in technical skills and efficiency but also shows dedication, flexibility, initiative, outstanding customer service, and a passion for personal and team development? We are looking for someone who is driven, confident, and able to work well with team members and customers alike.


General Duties & Responsibilities:

  • Actively monitor and pursue any potential uplift leads and identify any potential new business opportunities from current clients
  • Own the customer experience for onboarding new customer contracts and set clear reachable targets both with the customer and internally
  • Handle the Pre-Qualification Questionnaire (PQQ) process for new and existing customers
  • Own the customer experience when renewing service contracts, ensure that all renewals are managed and set clear reachable targets both with the customer and internally
  • Maintain excellent levels of communication with the customers throughout their contract
  • Confidently take ownership of managing and quoting for contract renewals
  • Quote for Contract Uplifts and where agreed some new contracts in line with agreed requirements
  • Develop client relationships in order to maximise the sales opportunities
  • Responsibility for quoting a proportion of service jobs from the engineer site visit reports
  • Provide monthly reports
  • Data Entry and management of information utilising Job Logic
  • Be responsible for the quality of customer communication relating to the renewals and service jobs, setting high standards for both written and verbal communication
  • Produce detailed Account Plans for key customers to ensure that the service teams understand the Account Strategy and key requirements
  • Be responsible for gaining an insight into customer satisfaction levels
  • Assist with the development and ongoing improvement of customer satisfaction surveys
Person Specification

  • Sales Driven: Focussed on developing customerrelated opportunities and identify the needs of the customer to provide the right solution and feedback
  • Accountable: Recognises the need for achieving targets, prioritising work and able to maintain focus on all requirements of the Sales lifecycle
  • Analytical: Recognises potential problems and develops solutions in a timely manner
  • Resourceful/Creative: Continually questioning and reviewing processes and procedures and offering constructive suggestions for improvement
  • Opportunities Driven: Assesses current sales' potential in order to focus an appropriate level of effort to open up opportunities and maximise growth within the business
  • Communication: Expresses themselves clearly and effectively when speaking and/or writing to customers, colleagues and the leadership team in a fair and consistent manner.
  • Comfortable using a broad range of communication styles and chooses effective ways to communicate to audiences in all situations.
  • Professional: Represents the Company positively in speech and conduct and wants to make a real difference to the Company's success
  • Demonstrates Integrity: Listens attentively and asks questions to understand other people's viewpoints and keeps promises
  • Customer Focused: Demonstrates that they customer needs are put first and can manage competing priorities while always acting with customers in mind
  • Adaptable and Flexible: Maintains effectiveness in an everchanging environment
  • Attention to detail: Able to focus on all areas of a task or project, no matter how small and thoroughly reviewing work to ensure accuracy
  • Proactivity: Identifying and solving problems before they occur, planning and preparing for upcoming tasks and noticing when others may need help
Training & Pers

  • Finance Co-ordinator

    1 week ago

    Horsham, West Sussex, United Kingdom BCT Resourcing Full time

    Finance Co-ordinatorHorsham, West Sussex£27,000 per annumOur very successful client are looking for a Finance Co-ordinator to join the Finance Manager to run the finance department. Its a busy role based in Horsham (parking available or close the Horsham station)£ £30000 dependent on experience. Great company to work for and smart offices. Monday to...

  • Technical Projects Co-ordinator

    1 week ago

    Horsham, West Sussex, United Kingdom Creative Spark Services Ltd Full time

    Company OverviewCreative Spark, a small family-run business located on the outskirts of Horsham, was established in 2015. With a background in the theatre and events industry, we offer specialised technical production services and prioritise exceptional customer service in every project we undertake. Our warehouse and offices in Plummers Plain serve as the...

  • Senior Sales Co-ordinator

    1 week ago

    Horsham, West Sussex, United Kingdom Alsford Timber Limited Full time

    Do you consider yourself to be a focused, driven and ambitious individual with experience of working within a customer facing role? Are you seeking a new, dynamic and exciting role where being a great communicator, organiser and team player is essential? If yes, then we have the opportunity that may be ideal for you.. We are currently looking to recruit a...

  • Management Accountant

    1 week ago

    Horsham, West Sussex, United Kingdom Page Personnel Sales Full time

    About Our Client We are seeking a talented Management Accountant to join a dedicated team based in Horsham. Job Description Prepare and analyse financial reports, budgets, and forecasts. Monitor and report on variances, providing insights to support decision-making. Collaborate with cross-functional teams to ensure financial goals are met. Conduct...

  • Admin Coordinator

    1 week ago

    Horsham, West Sussex, United Kingdom Harris Lord Full time

    Admin Co-ordinatorNo experience necessary as full training can be provided.Are you someone with a background in retail or office environments, who thrives on interacting with customers? If so, this opportunity is perfect for you. As an Admin Co-ordinator, you will play a crucial role in ensuring smooth operations and effective communication between the...

  • Inside Sales Representative- Clinical Trial Division

    1 week ago

    Horsham, West Sussex, United Kingdom Thermo Fisher Scientific Full time

    **Inside Sales Representative Clinical Trial Division**As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the...

  • Inside Sales Manager

    2 weeks ago

    Horsham, West Sussex, United Kingdom IZ Recruit Full time

    Step into the spotlight as a Sales Manager and drive success with this dynamic team. In this crucial role, you'll lead direct sales initiatives and deliver top-notch back-office support for our resellers.You will lead an Inside Sales team with plans to grow in the future. You will actively work within the team on Inside Sales Account Management alongside...

  • Inside Sales Manager

    2 weeks ago

    Horsham, West Sussex, United Kingdom IZ Recruit Full time

    Step into the spotlight as a Sales Manager and drive success with this dynamic team In this crucial role, you'll lead direct sales initiatives and deliver top-notch back-office support for our resellers.You will lead an Inside Sales team of 2/3 people with plans to grow the team in the future. You will actively work within the team on Inside Sales Account...

  • Sales Manager

    18 hours ago

    Horsham, West Sussex, United Kingdom Ernest Gordon Recruitment Limited Full time

    Sales Manager (Water Industry) 50, ,000 + Car Allowance + Company Bonus + Monday-Friday + Hybrid + Company BenefitsHorsham - HybridAre you a Sales Manager or similar with a background selling into the water industry looking for a fully autonomous and newly created role which you can truly make your own, where you will provide specialist sales solutions to a...

  • Accounts Assistant

    1 week ago

    Horsham, West Sussex, United Kingdom Huntress Full time

    Accounts AssistantFull time, permanentHorsham, 100% office based£23,000 to £25,000 depending on experienceI am partnering with a reputable business based in Horsham who have an excellent reputation within their sector. They are in need of an experienced Accounts Assistant to join them, on a full-time permanent basis.Positive attitude and excellent work...

  • Finance Business Partner

    4 weeks ago

    Horsham, West Sussex, United Kingdom Thermo Fisher Full time

    Work ScheduleOtherEnvironmental ConditionsOfficeJob DescriptionThe Finance Business Partner will provide financial and business partnering support to both the Sr Manager Finance, Horsham and the Site Leadership Team with a focus on forecasting, reporting, business analytics and decision support.Reporting to the Sr Manager Finance, Horsham the role...

  • Accounts Assistant

    2 weeks ago

    Horsham, West Sussex, United Kingdom Page Personnel - UK Full time

    New Accounts Assistant role in Horsham 12 month Fixed Term ContractAbout Our Client:A brand new opportunity for an Accounts Assistant to join a leading business based in Horsham, on a 12 month Fixed Term Contract. Raising sales invoices Posting purchase ledger and expenses Managing monthly credit card spend, ensuring all cards are reconciled and posted...

  • Regional Sales Manager

    2 weeks ago

    Horsham, West Sussex, United Kingdom Ambitious Resources Ltd Full time

    Regional Sales ManagerPulboroughUp to £55,000If you want to advance your career with an outstanding organisation - our client ranks very highly in their field of expertise. They continuously invest in their people and can offer an unrivalled benefits package, along with many career and development opportunities. Working for our client means working with the...

  • Sales Assistant

    2 weeks ago

    Horsham, West Sussex, United Kingdom George Lines CIVILS & LANDSCAPING Full time

    Sales Assistant We are looking for results driven Sales Assistant to ensure a high level of customer service by providing and coordination excellent sales and after sales service. You have excellent communication skills with customers and management and the ability to use initiative especially with customers. Core responsibilities - To work with Branch...

  • Sr Account Manager

    2 weeks ago

    Horsham, West Sussex, United Kingdom ThermoFisher Scientific Full time

    Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionWe are seeking a highly skilled and motivated Sr Account Manager to join our Sales team at Thermo Fisher Scientific Inc. This is an exceptional opportunity to work with a world-class organization that is dedicated to enabling our customers to make the world healthier, cleaner, and...

  • Sr Account Manager

    4 weeks ago

    Horsham, West Sussex, United Kingdom ThermoFisher Scientific Full time

    Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionWe are seeking a highly skilled and motivated Sr Account Manager to join our Sales team at Thermo Fisher Scientific Inc. This is an exceptional opportunity to work with a world-class organization that is dedicated to enabling our customers to make the world healthier, cleaner, and...

  • Sales Manager

    2 weeks ago

    Horsham, West Sussex, United Kingdom Garden Forum Limited Full time

    Barnsfold Nurseries Limited is a wholesale bedding and pot plant nursery based in West Sussex supplying Garden Centres and Local Authorities predominately in the South of England. We are looking for an experienced and highly motivated Sales Manager. Being part of the Squires Garden Centre family, we have a great customer in place but this only accounts for...

  • Credit and Sales Ledger Controller

    1 week ago

    Horsham, West Sussex, United Kingdom Reed Accountancy Full time

    Reed Accountancy are exclusively supporting a well established and expanding SME in the Horsham area in the recruitment for a Credit and Sales Ledger Controller. They are working on a flexible, hybrid basis and their newly refurbished offices offer both excellent transport links and free parking on site.This is a key role within a very successful business,...

  • Sr Account Manager

    2 weeks ago

    Horsham, West Sussex, United Kingdom Thermo Fisher Scientific Full time

    Job Title: Sales Executive at Thermo Fisher ScientificDevelop and execute strategic account plans to achieve sales goalsCultivate and maintain strong relationships with key stakeholders and decision-makersIdentify new business prospects and boost revenue growthCollaborate with diverse teams to implement customer solutions effectivelyDeliver exceptional...

  • Sales Director, Retail Planning

    2 weeks ago

    Horsham, West Sussex, United Kingdom Maxwell Bond Full time £30,000 - £50,000

    Sales Manager Job title : Sales Manager Location : Horsham (hybrid) Technology / Sales Start Date :ASAPAre you a highly motivated and results-driven Sales Executive or Sales Manager? Are you keen to secure a sales role in a fast-paced environment and be part of a high performing team? We are partnering with a market leading MSP in West Sussex who, due to...