Aftersales Advisor

2 weeks ago

Worksop, Nottinghamshire, United Kingdom Recra Consulting Full time

Recra is working in partnership with a reputable and well-established fleet management company who are keen to add an

Aftersales Advisor to their team in Worksop. The role of the Aftersales Advisor is to act as a single point of contact for the customer, providing relevant, accurate, and timely information through each stage of the process, and ensuring customer expectations are met and exceeded.

  • Comply with company Safety, Health, and Environmental policies at all times.
  • Handle telephone inquiries, answering the phone in a friendly and open manner using the company standard greeting.
  • Plan work by running ADP service due reports, checking customer data quality, and arranging work with customers, capturing mileage via C200 or verbally.
  • Create job cards, check for existing parts and service WIPs and campaigns, consult with customers, and follow through to completion. Load job into Customer Compliance System.
  • Agree with the customer and workshop who will pay for the work
  • Retail / Warranty / Contract.
  • Check account detail and level of credit left, obtain authorization, and obtain order numbers from customers.
  • Maximise service and parts profitability through the use of professional sales techniques.
  • Load workshop schedule to maximize workshop capacity utilization.
  • If a courtesy car is to be provided, manage the booking, check out, and check back in via ADP.
  • Ensure all MOTs are planned via ADP and communicated to customers and VOSA.
  • Meet and greet all customers on arrival in a professional and friendly manner.
  • Check vehicles in and out via Workshop Loading in ADP.
  • Excellent customer service skills.
  • Able to build good relationships internally and externally.
  • Basic technical understanding of products.
  • Understanding of Operators Licence Laws and Regulations.
  • Knowledge of the Autoline system (nonessential) (Kerridge).
  • Negotiation skills (negotiate with the customer)
  • Able to negotiate effectively with the aim of reaching an agreement with customers.
  • Highly organized & proven administration skills.
  • Ability to work under pressure and without supervision.
  • PC literate competent user of MS Office and able to quickly learn new software packages.
  • Able to work as a team player and multitask within a busy department.

Ideal Skills/Experience:

  • Basic technical awareness of motor vehicles and technology.
**For more information, contact the team at Recra on

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