Aftersales Advisor

Recra is working in partnership with a reputable and well-established fleet management company who are keen to add an Aftersales Advisor to their team in Worksop. The role of the Aftersales Advisor is to act as a single point of contact for the customer, providing relevant, accurate and timely information through each stage of the process, ensuring customer expectations are met and exceeded.
- Comply with company Safety, Health and Environmental policies at all times.
- Handle telephone inquiries, answering the phone in a friendly and open manner using the company standard greeting.
- Plan work by running ADP service due reports, checking customer data quality, and arranging work with customers, capturing mileage via C200 or verbally.
- Create job cards, check for existing parts and service WIPs and campaigns, consult with customers and follow through to completion. Load job into Customer Compliance System.
- Agree with the customer and workshop who will pay for the work - Retail / Warranty / Contract.
- Check account detail and level of credit left, obtain authorization, and obtain order numbers from customers.
- Maximise service and parts profitability through the use of professional sales techniques.
- Load workshop schedule to maximize workshop capacity utilization.
- If a courtesy car is to be provided, manage the booking, checking out and checking back in via ADP.
- Ensure all MOTs are planned via ADP and communicated to customers and VOSA.
- Meet and greet all customers on arrival in a professional and friendly manner.
- Check vehicles in and out via Workshop Loading in ADP.
- Excellent customer service skills
- Able to build good relationships internally and externally
- Basic technical understanding of products
- Understanding of Operators Licence Laws and Regulations
- Knowledge of the Autoline system (non-essential) (Kerridge)
- Negotiation skills (negotiate with the customer) - Able to negotiate effectively with the aim of reaching an agreement with customers
- Highly organized & proven administration skills
- Ability to work under pressure and without supervision
- PC literate - competent user of MS Office and able to quickly learn new software packages
- Able to work as a team player and multi-task within a busy department

**Ideal skills/experience**:

- Basic technical awareness of motor vehicles and technology

For more information, contact the team at Recra on 0116 4646336.