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Elearning Support Administrator
3 months ago
About The Role:
This is an exciting opportunity working within the Institute of Swimming as part of a busy Digital Learning Solutions team responsible for the development and implementation of digital learning programs and solutions.
Your role within the team will be to provide technical and administrative support to a diverse range of stakeholders including learners, content creators, eLearning developers, and eLearning designers.
Reporting to the Head of Digital Learning Solutions, your duties will include.
- Maintaining the status of support tickets and calls
- Creating and maintaining help articles
- Resolving support ticket queries in a timely manner in line with customer expectations
- Refering system issues to 3rd party software providers (i.e. Totara/LearningPool), completing followup actions when required
- Providing an administration service to the Learning Solutions team
- Performing Totara course integrations for blended learning courses
- Working with key stakeholder to administer Google classrooms
- Monthly collation and distribution of learner survey feedback to key stakeholders
- Administration of system licences
About You:
- Demonstrable experience in helpdesk administration
- Excellent customer service skills
- Solid problem solving skills
- Attention to detail
- Demonstrable ability to act on own initiative and to work as part of a team
- GCSE Grade A-C or equivalent in English and Maths****So if you feel you have the suitable skills and attributes for this position then we would like to hear from you.
Swim England is also committed to safeguarding and promoting the welfare of children and young people and expects all employees and volunteers to share this commitment.
Interviews to take place virtually on Monday 12th and Tuesday 13th June 2023.
No Agencies Please
About Us:
The Institute of Swimming work in conjunction with Swim England as a subsidiary, and exist for the good of the sport; developing the best aquatic professionals is our priority.
We are the largest provider of Swim England qualifications and aquatics courses and we train over 60 per cent of all swimming teachers in the UK.
Find out more about what it's like to work with us and the Swim England family here and download a summary of our employee benefits here.