Team Support Lead

2 weeks ago


Wrexham, Wrexham, United Kingdom NEC Software Solutions Full time
Company Description

Come join us and make a difference in the world

We're NEC Software Solutions (part of global tech giant NEC Corporation).

While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.


Working with us, you'll be helping our 3,000+ employees push the boundaries of what's possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more.

We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way.

The more we do, the more our customers can do for others. And together, we make a world of difference.

We'd love your help. And we'll support you all the way.

Job Description:

Location:
Wrexham

Contract Type:
Permanent

  • Genuine people person that can nurture effective working relationships with teammates
  • Own and improve performance of small teams of advisors and team leaders
  • Work with 23 team leaders to identify critical actions to ensure stretched goals are achieved by advisors
  • Review and approve daily team performance looking closely at individual performance opportunities for improvement
  • Collaborate with Educator and local Management Team to create informal and formal plans to manage underperformance
  • Complete sickness paperwork and ensure formal process is adhered to in line with policy
  • Update NEC and partner systems with appropriate recoding of performance metrics
  • Supply critical operational inputs and carefully formulate well thought out requests for MI to support operations
  • Maximise actions to overcome fluctuations in short term capacity gaps and support Operations Manager with any requests to onboard and educate advisors
  • Challenge existing operational processes by conducting a 'trial and error' approach to instigate further testing or implementation
  • Manage potential pilot schemes
  • Manage delivery of the skills framework to ensure teammates are educated on certain workstreams at specific trigger points
  • Track and supply critical information linked directly to the business unit that you manage in an agreed dashboard format

Qualifications:

Additional Information

We are proud of the benefits we offer employees of NEC Software Solutions

  • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
  • 25 days paid holiday with the option to buy/ sell
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
  • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
  • A fantastic selection of flexible benefits to suit your individual needs
  • We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life
**OTHER INFORMATION

  • Wrexham, Wrexham, United Kingdom DTCC Full time

    Are you ready to explore a world of possibilities?Join our DTCC family, and you'll grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.Pay and Benefits: Competitive compensation, including...


  • Wrexham, Wrexham, United Kingdom DTCC Full time

    Are you ready to explore a world of possibilities?Join our DTCC family, and you'll grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.Pay and Benefits: Competitive compensation, including...

  • MRI Lead

    2 weeks ago


    Wrexham, Wrexham, United Kingdom EPSN Workforce Germany GmbH Full time

    MRI Lead Wrexham / United Kingdom / Code: EPJ02394 Apply for this job Introduction An exciting opportunity for an experienced MRI Radiographer to join our Clients friendly and supportive team in a Team Lead role. Job description MRI Lead | Imaging Location: Wrexham Salary: Competitive Salary DOE Hours: 37.5 pw An exciting opportunity for an experienced...


  • Wrexham, Wrexham, United Kingdom YRH Finance Team Full time

    YRH Finance Team are currently recruiting for an experienced Part-Time Senior Bookkeeper to join our team in Wrexham, Wales.IntroductionYRH Finance Team began in 2007 and we've been rapidly expanding ever since. We now have 100+ finance professionals and 130+ clients who we work with every week and month. Our purpose is to help SME business owners be more...

  • Team Secretary

    2 weeks ago


    Wrexham, Wrexham, United Kingdom Betsi Cadwaladr University Health Board Full time

    We are looking to recruit an enthusiastic, motivated person who will provide secretarial support within the Wrexham Memory Service.A good telephone manner is essential. The post holder will be required to demonstrate a professional and sensitive manner and maintain confidentiality at all times.The ability to speak Welsh is desirable for this post; English...

  • Team Secretary

    2 weeks ago


    Wrexham, Wrexham, United Kingdom Betsi Cadwaladr University Health Board Full time

    Job Title: Secretary/Administration AssistantCompany: Betsi Cadwaladr University Health Board (BCUHB)Applications are open for the role of Secretary/Administration Assistant in the Sterile Services Department at Wrexham Maelor Hospital. The selected candidate will play a crucial role in supporting the Sterile Services Manager and Deputy Manager in...

  • Team Secretary

    1 week ago


    Wrexham, Wrexham, United Kingdom Betsi Cadwaladr University Health Board Full time

    THIS POST IS FIXED TERM/SECONDMENT FOR 10 MONTHS DUE TO MEET THE NEEDS OF THE SERVICEWe have a 30 hour post within the Mental Health & Learning Disability Division for a Secretary to the Senior Leadership Team, based in Heddfan Unit, Wrexham. Working as part of the team the post holder will be required to provide an efficient and effective administration...


  • Wrexham, Wrexham, United Kingdom Meridian Business Support Full time

    Do you want a retail type role without the unsociable hours?Do you want a job with career growth and potential?My client are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with...

  • Team Secretary

    2 weeks ago


    Wrexham, Wrexham, United Kingdom Betsi Cadwaladr University Health Board Full time

    The role will be to provide a comprehensive range of secretarial and administration duties to the Eating Disorder Team within the CAMHS department, helping to make a positive impact on the lives of young people who access this service. The duties will include but not extensive to, booking patient appointments, communicating with members of the public and...

  • Team Manager

    4 weeks ago


    Wrexham, Wrexham, United Kingdom Wrexham County Borough Council Full time

    Job PurposeTo plan, develop and build a co-ordinated, efficient and robust service for which the post holder is responsible in accordance with the relevant statutory frameworks, Council policies and priorities and the overall direction of the Department. To support the Service Manager in planning how the Services should be designed, commissioned and...


  • Wrexham, Wrexham, United Kingdom Betsi Cadwaladr University Health Board Full time

    Are you a Dietitian with extensive experience of diabetes? Ready to hold a central role in developing and transforming services for people with diabetes living across North Wales? This Band 8a role as service lead for diabetes provides the strategic leadership for diabetes dietetics working across the health board. The successful candidate will work closely...

  • Team Leader

    2 weeks ago


    Wrexham, Wrexham, United Kingdom Sparta Foods Ltd Full time

    FASTER FRESHER TASTIERDISCOUNTS REWARD & RECOGNITION INCENTIVES DEVELOPMENTAre you looking for your next challenge in a rapidly expanding business? Do you have noodles of enthusiasm, a love for customer service and the skills to lead an incredible team?WHO ARE WE?Chopstix are the UK's fastest growing, No1 Asian Quick Service Restaurant, and we are looking...

  • Dietetic Service Lead

    2 weeks ago


    Wrexham, Wrexham, United Kingdom Betsi Cadwaladr University Health Board Full time

    Job summary Are you a Dietitian with extensive experience of diabetes? Ready to hold a central role in developing and transforming services for people with diabetes living across North Wales? This Band 8a role as service lead for diabetes provides the strategic leadership for diabetes dietetics working across the health board. The successful candidate...

  • Dietetic Service Lead

    2 weeks ago


    Wrexham, Wrexham, United Kingdom Betsi Cadwaladr University Health Board Full time

    Are you a Dietitian with extensive experience of diabetes? Ready to hold a central role in developing and transforming services for people with diabetes living across North Wales? This Band 8a role as service lead for diabetes provides the strategic leadership for diabetes dietetics working across the health board. The successful candidate will work...

  • Support Secretary

    2 weeks ago


    Wrexham, Wrexham, United Kingdom Betsi Cadwaladr University Health Board Full time

    Job overview We are looking for a dedicated individual to join our Site Management Team to administratively support the delivery site flow programme at Wrexham Maelor Hospital. This is an exciting opportunity to work at band level and develop your administrative skills. The post holder will deal with daily departmental issues and provide administrative...

  • Quality Team Leader

    2 weeks ago


    Wrexham, Wrexham, United Kingdom Ardagh Group Full time

    Key Responsibilities include:Support the maintenance, development and implementation of Quality ISO 9001 and Food Safety ISO 22000 management systemsBuild a strong relationship with all plant departmentsSupport the investigation of internal and external quality incidentsLeading and developing the Quality team to meet the requirements of the PlantTo be a key...

  • Team Secretary

    2 weeks ago


    Wrexham, Wrexham, United Kingdom Betsi Cadwaladr University Health Board Full time

    Job overview The East Primary Care Team is looking for experienced, organised and enthusiastic Senior Receptionist to work in Beechley Medical Centre, Wrexham. Previous experience of working within a GP Practice would be beneficial and knowledge of the EMIS clinical system is desirable, however training can be given. The demands of a GP practice can...


  • Wrexham, Wrexham, United Kingdom DHL Full time

    Did you know that DHL, an award-winning leading supply chain business, also runs warehouses inside of prisons? On a weekly basis, inmates across the UK have the opportunity to order basics goods, like shampoo and chocolate, that they pay for with their own funds. At DHL, we manage the picking, packing and distribution of these orders. No two days on our...

  • Lead Clinician

    1 week ago


    Wrexham, Wrexham, United Kingdom NHS Professionals Full time

    About the trust:Rated 'Good' in their most recent CQC report, Hertfordshire Community NHS Trust (HCT) provides a variety of community health services, including specialist services such as cardiology, neurological rehabilitation, children's mental health and many more. A county of opportunity with something for everyone, Hertfordshire features stunning...


  • Wrexham, Wrexham, United Kingdom Betsi Cadwaladr University Health Board Full time

    Job overview An opportunity has arisen for an enthusiastic and organised Band Clerical Officer to join the Continence Team. The position will be part of a job share working hours a week to provide administrative support for the Continence Team based at Wrexham Maelor Hospital. The post holder will be an excellent communicator who is familiar with a full...