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Technical Support Coordinator

3 months ago

Grimsby, North East Lincolnshire, United Kingdom myenergi Full time

Putting the 'i' back into British Innovation

Putting the 'i' into Inventing the Future

Putting the 'i' into Inspiring the Nation


myenergi Ltd is an innovative company with its HQ born and based in Stallingborough, with subsidiaries based in Germany, Benelux, Northern Ireland, Australia and ambitions to open facilities right across the world.

We specialise in the design and manufacture of ground-breaking renewable-energy technology products.

Responsibilities
Resolve issues first time where possible and follow up with clients to ensure the problem is resolved where not.

Meet established goals for all metric, including call and case quality, productivity, and call handling KPIs.

Provide timely and accurate customer feedback, and able to manage multiple cases at a time. Using a triage call/ticketing system diverting more complex queries to 2nd line support where necessary.

Provide world class customer experience.

Qualifications & Experience:

A minimum of 1 year's customer service experience (any sector)

Telephone experience is preferable.


This role will require technical experience/interest as you will be assisting with troubleshooting technical queries, you will need good problem-solving skills with strong attention to detail.


You will have a natural passion for delivering exceptional customer service and be able to build rapport quickly with customers regardless of the platform.


You will have good listening skills and be intuitive to identify and react to how customers are feeling and be able to respond in a positive and engaging manner.

Excellent written and verbal communication skills.

What myenergi offer you:

  • Free charging of electric vehicles on site.
  • Private Medical Insurance
  • Cycle to Work Scheme
  • 25 days holiday + Bank Holidays
  • Mental Health First Aiders across the business, let's be there for each other
  • Career Development & Encouragement
  • Employee Empowerment
  • Free onsite parking
  • Positive working environment
  • EV salary sacrifice scheme
  • Birthday Leave because everyone deserves a day off for their birthday, right?
myenergi is committed to being an equal opportunity, diverse and inclusive employer. We want a supportive and inclusive environment where our colleagues can reach their full potential without prejudice and discrimination.

We are committed to a culture where respect and understanding is fostered, and the diversity of people's backgrounds and circumstances will be positively valued.


Job Types:
Full-time, Permanent

Pay:
£25,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Free parking
  • Health & wellbeing programme
  • Onsite parking
  • Private medical insurance

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Grimsby: reliably commute or plan to relocate before starting work (required)

Experience:

- customer service: 1 year (required)

Work Location:
In person