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Guest Host/hostess
2 weeks ago
The Guest Host (Receptionist) is the member of the Park Lead Team responsible for the the guest journey experience from arrival before the activities, to departure after activities, the team delivering this experience and the activities and engagement in the party arrivals and party rooms.
Purpose and overall responsibility
To deliver Brilliant Basics and Moments that Matter through maintaining great standards of customer service & exceptional engagement in a clean, safe and secure environment
- Delivering proactive positive engagement with our guests with am equal focus on our younger guests.
- Organisation of socks and wristbands to ensure full availability of ranges at all times.
- To deliver professional, confident, positive, safe interactions
- Speed & service quality to ensure a great value for money experience
- Cleanliness of arrivals and related areas
- Brand Standards compliance
- Incoming party sales lead conversion
- Completion of relevant due diligence documentation; and personal behaviour and appearance.
- Delivering aximum positivity and productivity
- Reporting any faults to the Guest Lead or Experience Manager and cleaning teams.
- Dealing successfully with guests both over the telephone and facetoface
- Guestexperience
- Team engagement
- Productquality,presentationandavailability
Modelling behaviours
Outgoing positive personality
Excellent organisational skills
Excellent verbal and written communication skills
Excellent guest service and people skills Honest and open
Reliable, committed and flexible
Hands-on, proactive style
Team player
Solution Finder
Brand Ambassador
Key measures
- Guest satisfaction & NPS
- Staff engagement
- Jumper sales growth
- Department Labour % to budget
- Sock Movements correctly tracked
- Sock count variances
Job Type:
Part-time
Salary:
£6.83-£9.50 per hour
Benefits:
- Casual dress
- Discounted or free food
- Employee discount
- Onsite parking
Schedule:
- Holidays
- Weekend availability
Ability to commute/relocate:
- Wilmslow: reliably commute or plan to relocate before starting work (required)
Work Location:
One location
Reference ID:
Guest Host / Receptionist
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