Community Support Team Leader

3 weeks ago

Talbot Green Rhondda Cynon Taf, United Kingdom 2 Wish Full time £24,000
Starting salary of £24,000 per annum, pro-rata for part-time hours.
Predominantly office based in Llantrisant, South Wales with some home working. You will also be expected to travel to support events being held in the areas you are covering.

Hours:

Option for Part-Time, 22.2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.

Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person
Provide support to individuals who witness the sudden death of a child or young person
Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person

During this time, we have worked tirelessly to embed our service and ensure that the offer of support is made at the point of death.

We offer an immediate, consistent, high-quality and compassionate service to all individuals affected by the sudden and unexpected death of a child or young person aged 25 and under in Wales.

We work in partnership with professionals who refer into the charity on behalf of the families, so they don't have to trawl through the internet for an organisation who may, or may not, be able to support.

We provide immediate, and ongoing, support and are here for as long as our families need us.

2wish support anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.

We are an All-Wales charity providing immediate casework support, as well as ongoing aftercare services including counselling, alternative therapies, play therapy, support groups, support events and a respite cottage.

The post holder will coordinate support services and deliver awareness training for those affected by the sudden and unexpected death of a child or young person aged 25 and under.

To coordinate support services including counselling, complementary therapy and play therapy for bereaved individuals
To receive and contact historic referrals directly from professional agencies, bereaved individuals, or the immediate support team
To contact all individuals within 48 hours of receiving a support service referral
To liaise with counsellors, complementary therapists and play therapists to arrange and coordinate support
To recruit new counsellors and therapists within your geographical boundaries and surroundingm areas and build a community of therapists to engage with 2wish
To deliver awareness training to secondary referral partners in healthcare settings, schools and workplaces on the use of the bereavement boxes, referring into the charity and bereavement awareness
To set up, coordinate and support in the delivery of the focus support groups
To plan, organise and attend bi-monthly family and sibling events
To set-up, coordinate, and chair quarterly 2wish Practitioner Forums for those working to support bereaved individuals
To co-manage, maintain, and monitor the 2 Wish Families Facebook page and ensure appropriate and up-to-date content
To co-manage, maintain, and monitor the Counsellors and Therapists Facebook page and ensure appropriate and on-going training and guest speakers as required
To work consistently to raise awareness of 2wish in the community and with key partners across South Wales
Maintain stock of 2wish literature and liaise with head office when stock levels are low
Support in the planning of and attend the annual 2wish Conference
To submit monthly/quarterly/annual reports to Bereavement Services Manager as required
To signpost and/or refer to other agencies as required that can provide support as needed
To be responsible for organising own work agenda, time management and administration
To show respect and sensitivity for the cultural and religious beliefs of families
To undertake learning opportunities and seek them out for the team
To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; To attend weekend and evening community events in support of the charity as necessary
Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role

All employees are therefore expected to work in a flexible way and tasks which are not specifically covered in their job description may have to be undertaken.

You will be subject to performance review, which will incorporate a review of the above duties and performance over the period.

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