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Flagship Beauty Manager
2 weeks ago
This green brand is looking for a highly experienced Flagship Beauty Manager to join their team, driving the growth of the brand and its products in their new beauty wellness space in Mayfair.
From the day-to-day running of business activity, through to offering skincare recommendations, performing facials, and scalp treatment, you'll be the heartbeat of ensuring that targets are met and customers have the ultimate experience ensuring long-termloyalty to the brand and its products.
Responsibilities
- Deliver an exceptional, facial treatment services to all clients demonstrating an indepth knowledge of them
- Build a database of new clients with a focus on the retention of them
- Promote, sell, and upsell the brand's skincare products
- Drive business profitability through the achievement of retail and treatment sales targets ensuring accurate reporting
- Work in collaboration with the management to implement marketing activities and events
- Crosssell other areas of the business in collaboration
- Support and enhance the customer experience
- Support the wellness space and the implementation of events and promotions
- Support the marketing team with social media activities such as posts and livestreaming events
- Develop SOPs and ensure that all procedures are adhered to
- Provide training to staff when required
Experience
- Highly experienced in facial massage with a Professional Beauty Therapy Qualification Level 4 or higher (or International equivalent)
- Experience in retail sales
- Experience in the luxury hotel and spa sector
Skills
- Open to learning
- Strong business acumen with experience in building a client base.
- A high standard of customer service.
- Strong communication skills
- Highly organized with good prioritization and time management skills
- Digital mindset confident using social media channels
Benefits
- 21 days paid holiday per annum
- Discount on products
- Training/educational opportunities
- An opportunity to be part of an exciting new concept with future career development
- Commission
- Quarterly product allowance (3 products)
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