Customer Engagement Advisor
2 weeks ago
Blue Arrow Edinburgh is currently seeking full-time and part-time Customer Engagement Advisers
Our client Scottish Water values customers highly, recognizing the crucial role their services play in daily life. As a Customer Engagement Adviser, you'll be the welcoming voice on the other end of the call, effectively handling customer queries to ensure positive outcomes.
Role Details:
- Hours: Choose between full-time (37.5 hours per week) or part-time. You can select shifts that suit you and the business from the following options:
- Monday: 08:00-16:00 or 14:00-22:00
- Tuesday: 08:00-16:00
- Wednesday: 10:00-18:00 or 14:00-22:00
- Thursday: 08:00-16:00 or 14:00-22:00
- Friday: 14:00-22:00
- Saturday: 08:00-16:00 or 14:00-22:00
- Sunday: 08:00-16:00
Pay Rate:
Salary: 25,980
Monday to Friday: 13.50 per hour
Saturdays, Sundays, and any hours over 37.5: 20.25 per hour
Essential Skills, Knowledge & Behaviours: While Scottish Water provides training on specific services, the ideal candidates will excel in customer interactions:
- Clear Communication: Respond to customer inquiries clearly with accurate grammar and spelling.
- Professional Demeanor: Maintain composure in all situations.
- Empathy: Show understanding towards customer needs and react promptly.
- Critical Thinking: Precisely document information and allocate resources efficiently.
Working Patterns: Initial 2 months will be office-based at Scottish Water's modern facility. Afterwards, benefit from hybrid work setup. The site offers free parking and convenient public transport access. Please keep in mind that you need to attend full-time training for the initial 3 weeks, Monday to Friday.
Next Steps: If this opportunity resonates with you, feel free to submit your application
Blue Arrow takes pride in being a Disability Confident Employer and is dedicated to creating valuable job opportunities.
-
Customer Support Advisor
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Edinburgh Airport Full timeRole overviewReporting to the Customer Support Team Leader, the Customer Support Advisor connects with customers wherever they want to be met and ensures that their queries, compliments, complaints, and feedback are heard. The aim is to have good conversations that convert into great experiences.As a Customer Support Advisor, you will be responsible for...
-
German Customer Service Advisor
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Oyster Consultants Full timePosition: German Speaking Customer Service Advisor Working hours: Monday - Friday 08:00am - 5pm Location: Fountainbridge, Edinburgh. Salary: £25,000 Our Client A leading global travel service provider with four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages....
-
Customer Service Advisor
2 weeks ago
Edinburgh, Edinburgh, United Kingdom LinkPoint Resources Limited Full timeWe specialise in the recruitment of high quality candidates in the Customer Services sector. We have an excellent opportunity for a Customer Service Advisor to work for a leading brand. The role holder will provide world class customer service to prospective customers.£30,000 + Private Medical + Pension + Income Protection + Great Flexible BenefitsCustomer...
-
Customer Advisor
2 weeks ago
Edinburgh, Edinburgh, United Kingdom B&Q Full timeAbout the roleCustomer Advisor - Showroom StockPart time hours per week (Including evenings + weekends)Permanent ContractShifts available Monday - Sunday, 7.00am pmUK Notional hourly rate £11.31 per hourB&Q Edinburgh Hermiston Gait- Rising to £12.21 as of April 2024We believe anyone can improve their home to make life better. Every day, we give our...
-
Customer Services Advisor
2 weeks ago
Edinburgh, Edinburgh, United Kingdom C&M Executive Recruitment Full timeCustomer service advisors - French speakers Required for this expanding travel company. They are looking to fill 4 positions, office based 23k plus 1k language allowance. They are looking for fluent French speakers from travel, hospitality or other service related industries.Customer service advisors duties Using your fluent French, Service travel clients...
-
Customer Service Advisor
2 weeks ago
Edinburgh, Edinburgh, United Kingdom SA4 Call Full timeCustomer Service AdvisorResponsibilities: Engage with customers in person and build a long term relationship Provide exceptional customer service by answering inquiries and resolving issues promptly and accurately Analyse customer needs and recommend appropriate products or services Communicate effectively with customers through various face to face channels...
-
Customer Advisor
6 days ago
Edinburgh, Edinburgh, United Kingdom B&Q Full timeAbout the roleCustomer AdvisorFull time hours per week6 Month Fixed Term Contract Shifts available Monday - Sunday, 7.00am pmUK Notional hourly rate £12.21 per hour B&Q EdinburghWe believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll...
-
Customer Service Advisor
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Pertemps Network Group Full timeJob Description:Pertemps are delighted to be working with our public sector client to recruit for a number of Customer Service Advisors (Inbound Calls) in central Edinburgh.Role - Customer Service Advisor (Inbound Calls)Location - Edinburgh City CentreDuration - temporary, ongoingStart date - Immediate startHours of work - Monday - Friday Rate of pay -...
-
Customer Service Advisor
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Bridge of Hope Full timeRole - Customer Service AdvisorFull-time - 35 hours per week on a rota between Monday - Friday 8am - 6pmSalary - £21.5k to £23k (Depending on experience)Hybrid - After TrainingContract - PermanentStart dates - Feb and March dates availableAddress: Edinburgh, EH1We are currently recruiting for a customer service advisor with our client a leading provider...
-
Customer Service Assistant
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Switch Advisor Consultancy Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. As a Customer Service Assistant, you will be responsible for providing exceptional service to our customers and ensuring their needs are met in a timely and professional manner.Duties: Answer incoming customer inquiries in person Provide...
-
Customer Advisor
2 weeks ago
Edinburgh, Edinburgh, United Kingdom B&Q Full timeAbout the roleCustomer Advisor - Nightshift Stock FlowPart time hours per week3 Month Fixed Term ContractShifts available Monday - Sunday, 8.00pm - 5.00amUK Notional hourly rate £11.31 per hour, rising to £12.21 on 1st April '24 (+ an additional £2 per hour between 10pm - 5am)B&Q New Craighall Edinburgh- Colleagues under 18 are not permitted to work...
-
Customer Service Advisor
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Pertemps Network Group Full timeCustomer Service Advisor -:Applicants£12.81 Per Hour Full TimeTemporaryEdinburgh, City of EdinburghCustomer Service And Call CentreJob Description:Join Our Team as a - Customer Service AdvisorAre you passionate about making a positive impact on people's lives? Do you have experience in healthcare and customer service? Pertemps is currently recruiting...
-
Customer Service Advisor
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Mettle Full timeCustomer Service & Operations, Customer:Customer Service Advisor:Edinburgh, United KingdomPermanentFull TimeR Power up what you do:This role is in Mettle:Mettle is for sole traders and limited companies with up to two owners (only one owner can access the account).Our people work differently depending on their jobs and needs. From hybrid working to flexible...
-
Customer Service Advisor
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Godwin Recruitment Full timeBrand-new customer care opportunities Monday - Friday, 9am - 5pm. Easily accessible city centre location Excellent benefits and small friendly team working environment Due to office relocation, a leading supplier of healthcare products is recruiting for customer service advisors to assist in the daily operations of a regional dispensing centre, providing...
-
Customer Service Advisor
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Pertemps Network Group Full timeJob Description:Pertemps are currently working with our public sector client to recruit for a Customer Service Advisor on a temporary basis in the Pilton area of Edinburgh.Location - Pilton area of EdinburghDuration - Temporary, ongoingHours - Monday - Friday, 36 hours / 30 hoursPay rate - £11.81 per hourImmediate start Meeting customers upon their arrival...
-
Customer Service Advisor
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Trip Group Full timeWho we areWe have four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages.We have more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family...
-
Customer Service Advisor
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Royal London Group Full timeJob Title: Customer Service AdvisorContract Type: Permanent (37.5hrs)Location: EdinburghClosing date: 28th April 2023Salary and Benefits: £23, ,000 dependant on your experience.Additional to this we offer great benefits which include: 28 days holiday + bank holidays (with the option to buy and sell), annual bonus and salary reviews, discounts, a market...
-
Customer Service Advisor
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Search Consultancy Full timeCustomer Service Advisor - Portsmouth£12.72 per hourFull time, Monday to Friday 9-5:30pmTemporaryLooking for a new customer service opportunity but don't want to work weekends? Then we have a role for youThis role will be hybrid working after training so you must be able to attend the office in Portsmouth (PO6)Key Responsibilities for this role: Knowledge...
-
Customer Service Advisor
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Sainsburys Full timeCustomer Service Advisor - Travel Money J)Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you'll be part of our all new Winning Team - where you can really be the difference.You'll be the face of Travel Money for Sainsbury's Bank, and...
-
Customer Advisor
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Speedy Hire PLC Full timeJob Introduction Speedy are the UK's leading hire provider with the widest range of tools, specialist hire equipment, plant and support services - everything for every jobIt's an exciting time to join the Speedy retail team as we continue to grow, we have an opportunity for a Customer Advisor to join our Speedy store based in B&Q.As a part of the Speedy team...