Patient Administration

2 weeks ago

Shrewsbury, Shropshire, United Kingdom Pontesbury & Worthen Medical Practice Full time

Major Duties and Responsibilities of the Post Coding & Workflow Understand and act upon clinical information including Pathology results received by having an understanding of medical terminology and results thresholds clearly laid out in Standard Operating Procedures and Protocols Be responsible for the identification and selection of appropriate Clinical Codes for any items flagged for coding either as ongoing work or as requests via tasks from clinicians.

Be responsible for reading and analysing clinical correspondence received and determining the necessary actions, ensuring that the documents are completed and filed on the patient record and any necessary actions are put in place Process clinical correspondence safely.

Pass onto GPs and/or other members of the practice team letters that require further input or action such as prescriptions or referrals.

Identifying potential system and process improvements within the practice and the wider healthcare system that support patients getting the best outcomes in terms of their care.

Identify complex or high risk areas that require input or further knowledge from the clinical team.

Ensure that any shortfalls in capacity or increases in demand are escalated so that correspondence is processed within the agreed timescales Medical Record Summarising:

Incoming paper records Read and process all hospital letters (discharge letters/outpatient reports, results etc) and transpose by coding any information onto the patients clinical record Code and link each problem appropriately as per the practice summarising protocol.

Review and enrich the summary page.

Review QOF (Quality and Outcome Framework) performance markers and ensure read coding captures these codes Identify gaps or errors in medical records and rectify as appropriate, or flag these gaps, if unable to find any data Record all allergies and sensitivities Alert recall clerk to any potential recalls that need setting up/reviewing Ensure that information on safeguarding children (or vulnerable adults) is appropriately flagged and identified Incoming electronic records - GP2GP Match electronic record on computer Validate all existing medical history (immunisations, problems, etc) entered by previous practice and complete any gaps Tidy home page removing old and out of date reminders, current and past medical history Check medication, allergies and sensitivities in degraded GP2GP data.


Record checking and verification Check medical record content for online coded record access (where patient has applied) Report findings back (via task) to usual GP Check medical records (problems and summary items) for patients choosing to have enhanced summary care record.

Make any required amendments for accuracy. Read Code that checking has been performed as per the protocol.

General Be able to work unsupervised whilst also being an effective team member, communicating and supporting colleagues in achieving the practice aims Liaise and communicate with wider practice summarising team and participate in meetings as required Attend relevant training to meet the requirements of the role and improve skills Maintain data security at all times (clear desk procedures, lock out computers etc) Be aware of information governance standards and policies Our patients demand the highest standards of care and if you are conscientious with a strong team-working ethic, then this could be the ideal role for you.

You will be responsible for providing a high quality service to patients, across our practices.

You can expect to be mentored and supported by the practice, whilst you are empowered to deliver care and support.

You must be able to work collaboratively with the general practice team to meet the needs of patients. High quality service delivery, complete confidentiality and patient satisfaction are an absolute priority.


We pride ourselves on our impeccable standards of patient care and in order to maintain this it is essential that we employ reliable team players with strong caring qualities, dedication, and excellent attention to detail and commitment to quality of service delivery.

Any other delegated duties considered appropriate to the post Committed to Equal Opportunity

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